Quote:
Originally Posted by kaisersozei
Anybody have experience with Northern Brewer? On-line I typically buy from Midwest, but I found a bunch of hops that I liked and placed a pretty good sized order a few weeks ago. Wide variety of mostly pellets, in multiples of 1oz. They did have Centennial leaf, which I really like, so I bought a pound (~$21, I think.)
Order arrived in good time, everything was there except they shipped Centennial pellets (~$16) instead of leaf. I called, and the guy said, "Sorry, we'll send you the correct item, keep the pellets though, it's not worth it to ship back." Great customer service!
Except when the order arrived--it's another pound of Centennial pellets! And the invoice was even checked off as leaf, and verified by some quality control checker person 
Now, I could call them up again and complain, maybe send pictures to show them that I'm not pulling a fast one. But I figure I'll just keep the pellets. At this point, I'm ahead in the count and I guess they really, really wanted me to have pellets. |
I have gone to their local store. Extremely helpful, and when I got a kit missing something, they took care of me, knowing I didn't realize I was screwed mid boil and had to go somewhere else to get a component to finish properly.
VERY good customer relations, I can tolerate a few bobbles when they bend over backwards to make sure you are happy.