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ninjavanish · 06-28-2012, 07:57 AM

I hate to be Captain Obvious here, but are you guys even including a phone number or email where they could get back in contact with you once they receive your lighter for repair?

Just a thought, but this may be a contributing factor to the lack of communication...

Personally I've sent hundreds of lighters back to Xikar on behalf of customers. I always have had the utmost confidence in their repair and return policies and found them to be more than courteous and quick in their service.

06-28-2012, 07:57 AM	#14
ninjavanish Feeling at Home Join Date: Aug 2010 Location: Trust me, your humi isn't big enough. Posts: 507 Trading: (16)	Re: Xikar repair question I hate to be Captain Obvious here, but are you guys even including a phone number or email where they could get back in contact with you once they receive your lighter for repair? Just a thought, but this may be a contributing factor to the lack of communication... Personally I've sent hundreds of lighters back to Xikar on behalf of customers. I always have had the utmost confidence in their repair and return policies and found them to be more than courteous and quick in their service.