Quote:
Originally Posted by skullnrose
Mine(platinum) was running a little off lately it would turn off after brewing 1 cup. It seems this is a known issue. I called Keurig and they are sending out a new unit no questions asked. If you are having problems call them. They offer great customer service they didn't even want the old one back. Oh and for my troubles they are sending 2 boxes of the coffee of my choice.
I went to BB&B to buy one for my folks and noticed they were all pulled from the shelves. The manager said it was due to an issue with the pump.
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I'm glad to see the customer service was there...that's hard to find now a days.
Did the machine totally shut off, or just stop brewing? The reason I'm asking is because a while ago our machine started brewing a cup and stoped about half way. When we put the next cup in, it brewed that cup and what ever was left of the first cup that didn't finish...weird.