Quote:
Originally Posted by Veritas
This is not what I would expect from a company of Davidoff’s stature. One of the reasons I choose a product is the reputation of the company I’m supporting. Knowing that if/when a problem with the product arises, the company will do what they can to make it right is worth paying a premium for.
Even if the item isn’t covered by a warranty, as seems to be the case here, offering to direct you to where you can purchase another one is nothing short of arrogance. I have no plans to further support this company with my consumer dollars. There are too many companies that at least give the appearance of customer appreciation to support those who do not.
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And that is how we, the consumers win - vote with our dollars. We win every time we do this.