Quote:
Originally Posted by Da Klugs
If you really want to send a message. Contact them via phone. See how long you can keep them on the line talking. 
Make it your daily morning wake-up routine over coffee for a few weeks. They might get the message in this way better than most. |
This.
ATT was jerking one of my employees around so he called and spent 1.5hrs talking to this one poor guy. Wasn't mean or yelling just overly nice and pleasant wanting to know how this guys life was going and what not. But the end of the phone call the guy was so grateful to get off the phone he offered him an early upgrade on his contract.