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GolfNut · 08-20-2010, 12:09 PM

I don't have one but looked up this info for you. Since you just filled it, this may apply. HTH.
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How do I fill my cartridge?

The best way to refill the cartridge is to submerge it in a bowl of distilled water for 4 minutes. When time's up, take it out and let it stand on the counter another minute. Then turn it over the sink and let any loose water drain out. Dry off the top of the cartridge and put it back together. There must be no loose water visible in the holes.
Why does my XL or XL Plus run continuously?

There are only a few things that cause this problem. Most often, this is a water issue.

If there is any loose water in the cartridge, the water blocks the air flow and the unit thinks it's empty. It cannot draw the moisture from the cartridge and into your humidor. That would cause the low % and the unit to constantly run. If this is the case, please refill the cartridge according to the instructions here.

Another reason the unit may run continuously is if the little plastic valves that cover two of the holes under the control top are "stuck". An easy way to check that is to remove the top, hold it over your head, look underneath and blow on the underside of the control top to see if the clear plastic valves move. If they do not move then it is blocking the flow of moisture into the unit. Use light pressure to unstick the valve using a q-tip with rubbing alcohol and then use the q-tip to clean the plastic as well as the hole that it covers. These valves must open when the unit is running to draw moisture and when the unit is in sleep mode, they close to prevent passive evaporation into the humidor.

If your humidor is new or hasn’t been used for a while, it may need to be seasoned. If the wood is dry, the unit runs and the moisture is going into the wood. The humidity will drop until it's fully seasoned.

If all of the above don't fit, then the only other reason this symptom happens is if there is a poor seal or leak somewhere in the humidor. A very easy leak test is to take your cigars out briefly and burn a piece of incense on a little dish and close the lid. You cannot see water vapor, however you can see smoke escape. If that's the case you need to address that problem before you can go any further.
I just filled a cartridge and the unit is running continuously or it is still asking for water (H2O). Why?

If there is any loose water in the cartridge, the water blocks the air flow and the unit thinks it's empty. It cannot draw the moisture from the cartridge into your humidor. That would cause the low humidity and the unit to constantly run. If this is the case, please refill the cartridge according to the instructions here.

08-20-2010, 12:09 PM	#9
GolfNut Back in the woodshop! Join Date: Oct 2008 First Name: Forrest Location: Living room Posts: 1,361 Trading: (38)	Re: I hate that! I don't have one but looked up this info for you. Since you just filled it, this may apply. HTH. * Home * / * Cigar Oasis - Troubleshooting - Cigar Oasis - Troubleshooting Tips How do I fill my cartridge? The best way to refill the cartridge is to submerge it in a bowl of distilled water for 4 minutes. When time's up, take it out and let it stand on the counter another minute. Then turn it over the sink and let any loose water drain out. Dry off the top of the cartridge and put it back together. There must be no loose water visible in the holes. Why does my XL or XL Plus run continuously? There are only a few things that cause this problem. Most often, this is a water issue. If there is any loose water in the cartridge, the water blocks the air flow and the unit thinks it's empty. It cannot draw the moisture from the cartridge and into your humidor. That would cause the low % and the unit to constantly run. If this is the case, please refill the cartridge according to the instructions here. Another reason the unit may run continuously is if the little plastic valves that cover two of the holes under the control top are "stuck". An easy way to check that is to remove the top, hold it over your head, look underneath and blow on the underside of the control top to see if the clear plastic valves move. If they do not move then it is blocking the flow of moisture into the unit. Use light pressure to unstick the valve using a q-tip with rubbing alcohol and then use the q-tip to clean the plastic as well as the hole that it covers. These valves must open when the unit is running to draw moisture and when the unit is in sleep mode, they close to prevent passive evaporation into the humidor. If your humidor is new or hasn’t been used for a while, it may need to be seasoned. If the wood is dry, the unit runs and the moisture is going into the wood. The humidity will drop until it's fully seasoned. If all of the above don't fit, then the only other reason this symptom happens is if there is a poor seal or leak somewhere in the humidor. A very easy leak test is to take your cigars out briefly and burn a piece of incense on a little dish and close the lid. You cannot see water vapor, however you can see smoke escape. If that's the case you need to address that problem before you can go any further. I just filled a cartridge and the unit is running continuously or it is still asking for water (H2O). Why? If there is any loose water in the cartridge, the water blocks the air flow and the unit thinks it's empty. It cannot draw the moisture from the cartridge into your humidor. That would cause the low humidity and the unit to constantly run. If this is the case, please refill the cartridge according to the instructions here.