Outstanding. Sent a PM with a couple random questions (won't get into details here), ultimately found out a special I had hoped for was off and lo an behold I got a PM back saying the special would be honored.
Sorry to sound cryptic and all - but I felt the urge to post a +1 for Mark at cigarmony.
Fellas, I do not think it gets much better in the form of customer service than that- and this is my first order from the guys!