[neoflex]

Good to hear they stepped up and resolved the issue. I think most vendors in this industry are pretty stand up and will resolve any issues whether they are a local B&M or an online resource. It is a small community when you think about it and word spreads fast especially if you suck as a retailer so if a retailer refuses to make good on issues that arise from time to time it won't take long before most of us know about it. Things will happen especially when you involve shipping as most packages take a beating in transport and these things are to be expected from time to time. I personally would not have even taken the time to mess with rigging up the hinges and would have made a phone call at that point so your more patient than I in that sense.
I fully agree with supporting your local B&M in one way or another. I have never bought a humidor from a local vendor as the price difference is just too significant. The same goes for most of my box purchases. Just to much of a savings by buying online. I will try and stop in to my locals regularly and buy a handful of singles or small accessories and of course that impulse buy.
I wouldn't say Volusianators statement was ignorant but this is not a reason to totally disregard all online retailers. If I could buy the same Cab from my local for what I paid online I would have done it even with having to pay tax if they had it in stock but the truth is I would have paid a minimum of $100-$200 more plus tax and if there were issues with damage from shipping I still feel I would have come out ahead as I still would have had to wait for the local retailer to order it and have it shipped in to their shop. This still doesn't guarantee that the product would not come in damaged from shipping. So throwing that blanket statement out there doesn't really guarantee total satisfaction in this case. The only difference would have been it would have been the retailer doing the leg work getting the issue resolved. Either way if it comes in damaged it is still a PITA and in this particular case I think the issue would have been resolved much faster if he called rather than firing of an e-mail but we are in the day and age of e-mail, texts and Facebook and people don't want to talk to each other any more.