[DropTheE]

I know that Customer Service is very important and a person feels that if they buy something, that it should be perfect and flawless from the moment that you hit submit order. Most times, the companies will make it right. Did you get the name of the person that treated you rude. There is nothing wrong with making a mistake, it happens. Even if you are a lifelong customer, it just happens sometimes. If you were treated bad, then take the next step and contact management and let them know who you were dealing with so that they can be held accountable if that is the case. I have had online places mess up my order and hold my shipment for almost a month before. I was very upset, didn't want to do business with them, and I didn't until that they made it right, and that my order had been shipped. At that point, I placed another order and everything was great, got the order, shipped quick, great product, just as before the mistake had happened. I could move on and then lose money paying more for what I could get at the discount places. And the place I move onto, well they could mess up too. Everyone gets upset with things like this happen but I got over it and I have got great service from them again.
Don't miss out on the great savings, work to correct your complaint with the management of the company, then light a cigar, relax and enjoy your hobby!