What is it that you are trying to gain by posting your email here? For every retailer (Internet or B&M) there are people who love them and people who hate them. There are also people who have had problems.
At the beginning of your note you said that you had bought a lot of cigars from them. If that is the case, they must be good at something. Is it worth writing off everything for one mistake? I know I make mistakes and I would hope that people would at least give me a second chance.
I am not trying to stick up for Atlantic; I have neve done business with them in particular so I cannot offer an opinon on them. All you posted was your email without any statement as to what you wanted from CA. Are you just venting or are you hoping someone from Atlantic will read this and help out? Are you looking for suggestions from CA members as to how to handle this or other Internet retailers?
Just my
