Quote:
Originally Posted by NCRadioMan
Sounds like good customer service to me.
If you need a place to store smokes, use a clean cooler.
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Quote:
Originally Posted by NCRadioMan
I've got three from them and couldn't be happier.
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I've bought from them before, and have been very happy and satisfied.
Quote:
Originally Posted by cory
.I call them up and i get this lady who offers me the choice of either having it picked up and a refund issued(im going to cuba sunday and coming back with three boxes so i sorta need a humidor) or giving me back some cash,15% to be exact.
I tried to haggle and get them to comprehend that i dont want a refund,i want a humidor that isnt damaged and i need it now so i can get it ready for when i get back.
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Sounds to me they made an effort to make good. Sound customer services practices.
Out of curiousity, why did you try to haggle (your words) since you don't want a refund (your words).
Out of further curiousity, you want a humidor that isn't damaged (your words) and you need it now (your words).
What would you have her do? Drive to your house and repair the humdior herself??
