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roughrider · 11-09-2009, 12:39 AM

Shoot them an e-mail back and let them know that other companies like Palio and Xikar stand behind their products with a lifetime no-questions asked guarantee. Let 'em know that you're dissatisfied with their lack of service and poor response and that you'll discourage fellow BOTL from doing business with AVO and Davidoff. Include a link to this thread and maybe it will encourage them to rethink their policies.

Poor customer service & warranty should never be tolerated, especially in this economy.

I bought 1 AVO cigar a few months ago and it will be my last.

11-09-2009, 12:39 AM	#14
roughrider Feeling at Home Join Date: Oct 2008 Location: SF Bay Area Posts: 835 Trading: (24)	Re: Davidoff customer service SUCK!!!! Shoot them an e-mail back and let them know that other companies like Palio and Xikar stand behind their products with a lifetime no-questions asked guarantee. Let 'em know that you're dissatisfied with their lack of service and poor response and that you'll discourage fellow BOTL from doing business with AVO and Davidoff. Include a link to this thread and maybe it will encourage them to rethink their policies. Poor customer service & warranty should never be tolerated, especially in this economy. I bought 1 AVO cigar a few months ago and it will be my last.