[SvilleKid]

We went from a big dish (maybe 15 years of service) to Dish Network when signals all went digital. Had Dish for 3 years, customer service was a ZERO (or less!). Changed to DirecTV, Found out what customer service was about. Have had Direct for over 5 years. Loyal customer support runs strong. At my five year mark, Direct gave us a whole year of Showtime FREE. No strings attached. In a year, it will roll off without any action by us, no need to remember start dates and cancel!

My only complaint is that heavy rain storms will disrupt service a large percentage of the time. Heck, I could watch TV with the big dish when it had 2 inches of snow on it! But, that is a problem inherent in all the small dishes, be they Direct, Dish or something else. Small dish area always adds up to less reception strength, just the nature of dish service. That's why the old 10 foot dish never lost signal, more surface area to reflect back to the LNB. My sister and mom have Dish, and I get a call from my mom at least once a month to come fix something messed up. Granted, my mom is NOT tech savvy, at all. But about half the time, it's not something she's done, it's the system or provider. No complaints about DirecTV from this corner.