Quote:
Originally Posted by leafandale
Sometimes online inventory and REAL inventory numbers get out of line and things get ordered that we don't have at that time. That person always get's an email or phone call to let them know the status and I allow that person the choice to keep their order in place or cancel. I never charge anyones card until the box is ready to be sealed and postage affixed.
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That is exactly why I am a repeat customer at some retailers I purchase from, not all are cigar related either.