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aich75013 · 08-24-2009, 08:55 AM

There is an older Dilbert cartoon that I remember.
Basically he is talking to Tech Support while laying on the sofa with some coffee saying, "Ok, I am rebooting now. Nope. That didn't work either."

I tried googling it, but couldn't find it.

I have to admit, I have done that before when I know the problem isn't on my end.

I have spent 45 minutes on the phone with AT&T before the girl finally checked, and there was an outage on their end.

Last time I had problems, my modem died, and that was my first suggestion to the tech after I had him check for an outage in my area. He said that he really doubted it. After 45 minures again, he says maybe your modem is bad. I get a call 15 minutes later by an upper level tech who figures it out in 2 minutes by running line tests.

08-24-2009, 08:55 AM	#5
aich75013 Feeling at Home Join Date: Nov 2008 First Name: Adrian Location: Allen, TX Posts: 774 Trading: (25)	Re: Is SBC owned by Verizon? There is an older Dilbert cartoon that I remember. Basically he is talking to Tech Support while laying on the sofa with some coffee saying, "Ok, I am rebooting now. Nope. That didn't work either." I tried googling it, but couldn't find it. I have to admit, I have done that before when I know the problem isn't on my end. I have spent 45 minutes on the phone with AT&T before the girl finally checked, and there was an outage on their end. Last time I had problems, my modem died, and that was my first suggestion to the tech after I had him check for an outage in my area. He said that he really doubted it. After 45 minures again, he says maybe your modem is bad. I get a call 15 minutes later by an upper level tech who figures it out in 2 minutes by running line tests.