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Blueface · 03-30-2009, 04:26 PM

Update indeed.

Went to a different store.
They called Insignia.
Turns out they won't be able to exchange for same model as discontinued but they will send it for a four week repair.

However, this store manager was a professional.
After speaking to him for a short while, he worked out a deal for me that ended up costing me $220 for a 32" TV, including the bracket and taxes.
I was happy. I don't expect anything for nothing but this compensated me for the sale amount advantage I would have otherwise lost.

Now to write a nice letter to the Chairman to let him know which store is exemplary and ho well they handled the situation. I figure if I took the time to write the bad one, I need to take the time to commend who fixed it.

I still expect an apology from that store manager at the original location.

BTW, Today went by without a call from the General Manager of the Boca store and without a call from the Chairman's office, who confirmed receiving my fax early in the morning.
Interesting.
Let's see when they call.

Now, let's all laugh together.
Ready for this?
Guess where that 32" TV is going?
My patio.

Man I am nuts.

03-30-2009, 04:26 PM	#7
Blueface Gramps 4x's Join Date: Oct 2008 First Name: Horatio Seymore Hiny Location: Boca Raton - North of La Habana Posts: 8,774 Trading: (8)	Re: Best Buy Sucks!!! Update indeed. Went to a different store. They called Insignia. Turns out they won't be able to exchange for same model as discontinued but they will send it for a four week repair. However, this store manager was a professional. After speaking to him for a short while, he worked out a deal for me that ended up costing me $220 for a 32" TV, including the bracket and taxes. I was happy. I don't expect anything for nothing but this compensated me for the sale amount advantage I would have otherwise lost. Now to write a nice letter to the Chairman to let him know which store is exemplary and ho well they handled the situation. I figure if I took the time to write the bad one, I need to take the time to commend who fixed it. I still expect an apology from that store manager at the original location. BTW, Today went by without a call from the General Manager of the Boca store and without a call from the Chairman's office, who confirmed receiving my fax early in the morning. Interesting. Let's see when they call. Now, let's all laugh together. Ready for this? Guess where that 32" TV is going? My patio. Man I am nuts. __________________ Little known fact: I am a former member of the Village People - The Indian Last edited by Blueface; 03-30-2009 at 04:35 PM.