I just got off the phone with Stinky from Stinky ashtrays. My issue was that I ordered two stinkys and one was missing the bottom base cup. Apparetnly where they are made they have no quality control and Stinky and his boys sort through when a shipment (8,000) ashtrays come in and sort the pile for defects. Missing a few is to be expected. After a 32 minute conversation on the topic of quality control and cigars Stinky is replacing an a brand new ashtray that was missing the bottom base cup.
Orginally he was going to send me a whole new ashtray and I would send the other one back. Well after talking for some time he said you know what, what if I sent you a cigar stand and base with some screws to attach the ashtray. I was amazed by this and could not provide enough thanks to him.
It was a pleasure of talking with him and I will remain a loyal customer to stinky ashtrays. Oh and did I mention today was his day off and he's going to the warehouse to ship this out today! What a class act BOTL.