Quote:
Originally Posted by Lexxxus
They claim that the VT logo was illegally or fraudulently put on the unit. I don't beleive that for a second. My guess is that it shipped just like I got it with logo affixed. But that remains speculation on my part'
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My money would be on an overrun that somebody got their hands on.
Vinotemp orders 5000, the company makes 5500, the other 500 are not purchased by Vinotemp and the company in China dumps them to some schmuck who passes them off as Vinotemp.
They are not Vinotemp of course because that would only be a product sold by them, but the items would be absolutely identical. It would be a trademark violation to sell these products with Vinotemp's name on them ... but they won't stop unless sued.
I can see why vinotemp would feel abused here. HOWEVER, If I was in customer service, I would spell this out ... BUT ... tell the customer .. look, we take care of our customers and will send you screws gratis as a good will gesture. Please check with us for authorized retailers in the future as we can't provide warranty repairs for this unit. Win win ... spend a couple of bucks sending screws and perhaps gain a future customer. What they did, although understandable at one level, was to piss off a potential future customer.
Smart? I think not.