Re: Vinotemp... a lesson bad customer service.
Not for anything but if I was in your position I would have asked to speak to her supervisor followed by telling her to shove her screws straight up into her descending colon and gone straight to Home Depot to grab some screws. Douche bags like that should not be in Customer Service.
Either way you should still get a hold of her supervisor and relay the whole story to him/her.
Hope you get this sorted out without having to pay $12 for 2 flipping screws!
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Cheers!
-Alex
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