Re: Starting a brick and mortar
My opinion after visiting stores from one end of the country top to bottom left to right. Customer service first, lounge quality second, retail selection third. I will revisit a great lounge with good amenities and little to no cigars before a place with every cigar made and a folding chair in front of a b&w TV.
Next I don't think a town, any town, of 50k people can support cigar b&m.
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