Quote:
Originally Posted by mk05
Xikar does have a good policy regarding warranty and service, but I wonder what percentage of people actually return malfunctioning lighters or broken cutters.
Have had a cigarknife along with a non-brand name butane lighter for about 5+ years now, both of which outlasted multiple Xikars in each category. Long story short, after my B&M replaced a couple of each, I just said F it and threw them away.
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I've returned my lighter for service once, and my cutter. they fixed my lighter and sent me a brand new cutter to replace my broken one. Got them back in about 8 days. Great service!