[SeanGAR]

Seems to me that a lot of issues result from poor communication. Pictures are very helpful to the retailer if the purchaser is complaining about some aspect of the purchase.

In the case at the other place, the guy received a unit damaged on transit. What did he do? First thing, season it. Hello ..... the box was crushed, this was obviously shipping damage .. you season it for means you plan on keeping it. Bugs Bunny said it well.

In the other case, although it was suggested that the damage was during manufacturing, a crushed corner sounds more like shipping damage to me, which is probably why filing a claim with the shipper was one of the options. If the OP provided pictures of the shipping container and the unit, the seller would know immediately what the scoop is.

I've purchased from cheaphumidors many times with no problems to report. I've purchased from Thompsons once and was annoyed with random phone calls from those idiots for months. As well, their house brand cigars resoundingly suck. I should have known better on Thompsons .. but I saw a "deal" that was too good to turn down. Their service also sucked, the cigars arrived very dry, the shipment was very slow, and their house brand cigars sucked ... reeking of ammonia was the least of their faults.

Thompsons is a place that I will avoid like the plague forever. They sometimes send me catalogs ... I toss them immediately. Cheaphumidors is one of the first places that I look for things that they sell. YMMV.

I have a friend who is anal about anything that he buys. To the point that he bugs the **** out of me. I would hate to be a retailer with him as a customer. I saw what he complained about once with an ebay purchase. I just laughed ... it (the problem) would not have bothered me one bit, but he was pretty much foaming at the mouth over it.