Quote:
Originally Posted by Linda
December 26, 2008 – My response:
Thank you...this is all I wanted. I am disappointed that you initially tried to put the blame off on the shipping company and then turned the blame to me when it was damaged (and covered up) during manufacturing.
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sounds like "deja Vu" to me.
honestly, i'm not going to sit here and slander anyone anymore. Linda, thank you for noting your experience. Everytime i've ever had an issue with a cigar company i get a "no questions asked" return and replace (if i desire) because that (in my humble opinion) is the way to keep your customers happy.
Its great that it got worked out. BUT, it shows poor character when a company tries to shove the blame somewhere else instead of jsut fixing the problem.
Customer service to me, means that you take the heat regardless of if it is your problem or not. I work in healthcare in the staffign industry... what do you think i tell my clients when they say one of my workers did not eprform to their likings??? do i chuck the worker under the bus? NO, i take the heat, ebcause that's what they expect... from me... because they are customer... i tell them that its my fault and i'll handle it (its the whole "benefit of the doubt" thing)
Regardless, i'm done here, i noted a situation and people jumped down my throat... then someone else noted a similar situation and the numbers speak (to me at least).
No offense Dave,nothing personal. this is business. You should expect constructive criticism and thus far you have (and you've taken it well).
To the onlookers, i'm glad some of you had satisfying experiences with Cheaphumidors.com.
i challenged people to show me bad customer service about thompsons and so far i've gotten 2 instances.... the same as cheaphumidors. the only difference is that i've had 5 positive experiences with thompsons and zero experiences with cheaphumidors... BEst of luck to both companies. I will take the thompson "bad CSR experiences" into consideration. thanks for those who posted those up.
On a better note, I've never had a bad experience with Tampahumidors.com and i've bought 4 imperfect humidors from them. But if people have had bad experiences, please let me know!