Quote:
Originally Posted by dave
+1. In fact, I'd go so far as to suggest that maybe JD and Steve have a small backfire on their hands. They've been so gracious and public about immediately trying to satisfy customers who've had a bad stick....maybe just my overactive imagination, but I suspect we see more posts (on all forums) taking DE to task for bad singles. A cynic would say that some may be more likely to announce a bad experience for attention or replacements from them. I am NOT passing judgement on OP here - just an observation in general after following numerous forums. Really.
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I would guess that DE keeps some sort of record of what they send out, but maybe not. At the end of the day, it really does not cost them much to make things right. As many have mentioned, one of their trademarks is having such good quality control to begin with.
I also like to believe that our fellow S/BOTLs are better than trying to rip off a manufacturer that goes out of their way to support the community.