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Originally Posted by cmitch
Yes I would. What's the problem with that? If it's truly a bad cigar, it should be made up. They get it back from the rep.
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How would you do that? Do you save all your receipts for the cigars you buy? Would you walk in with a mostly smoked cigar and complain? And what would the shop get back? A single stick?
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It's all about keeping customers happy and encouraging them to come back. If I get stiffed enough times on 10 to 12 buck sticks, I'd seriously reevaluate what I buy if the B&M refused to make up bad product.
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If you get multiple bad sticks from a B&M, I'd consider going to a different one. A single bad stick is bound to happen at some point.
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So, if I bought a no. 9 from a B&M and it died due to poor construction, you darn skippy I'd ask for a replacement. Perhaps you have gobs of disposable income that would insulate you from this. But, FYI, I've only requested a make up twice in a 3 year period. I've not had the experience that some have had in a run of bad sticks.
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I dont have gobs of income or time, which is why I wouldnt waste my time, and gas, driving all the way back to the shop to try to get another cigar.
FWIW, I've asked to return cigars to CI.com and it went very smooth. But that was after 4 out of 10 were bad, not 1, and it was in fact months later...
But for a single stick man?
