[icehog3]

Originally Posted by joeobx

Had this e mail this morning when I checked at 7:30 am.

You will have your cigars by next week... we had power outage last week and that is the reason that we have order pending for the shipment.
You can reply back to this email or call us on our toll free number 1-888-676-7774.

We apologize for any inconvenience this may cause you.
Thank you,
CheaperCigars.com
888-676-7774

This was my response. Sent at 8:09 this morning.

Nika,
I ordered from you on the 10th. You billed my card on the 13th, I received an e mail that you had the "power outage" on the 21st, six business days after billing me. Now you're telling me it's going to be another week before I have my cigars ? I have left messages on your "customer service" voice mail and " check order " voice mail for a week and this is the first response I have had ? I feel you should ship them to me express mail at your expense and provide me with a tracking number or cancel my order and credit back my credit card. I have already contacted my credit card company to start the dispute charges process so let me now how you plan on fixing this.

Joe


Called and got voice mail and left a message.

No answer back as of 5:45 pm.

Am I asking for to much ?

My guess is your CC company has told them that you were disputing a charge and that prompted them to finally respond.

Exactly how long did this power outage last? If it had been longer than a day, certainly it would have made the news. I call

I would say that the idea that they oversold and want to keep cashing in could be plausible. Either way, I would tell them to refund my money immediately or I would continue the dispute.