[gettysburgfreak]

Its a pain in the ass dealing with foreign customer service personnel. I had a Dell Latitude laptop I got right before Christmas last year. Used it for a month and then the speakers started crackling like crazy. Spent a multitude of hours on the phone with people in India trying to resolve the problem. Even sent it in twice for repair, still no luck. They sent me a refurbed unit only to have the same problem. After more hours of complaining and them telling me there was nothing they could do to help me, I got so pissed off I did similar to what you did and lo and be hold, they refunded my money for the laptop after I sent it back to them. Solid persistence and a little anger can pay off.