[BigAl_SC]

I totally agree. We stopped using them 2 years ago when we had a bad experience at a major upscale chain. They were in the heart of a city and a wondering drunk used his key from the night before (or found an employees access key) and the door opened to the little blocking thing (like a chain). My wife call the cops and the desk quickly while I got ready to nail the guy. Luckily this was in one of the 19 states that my ccp is not valid or who knows.

Anyway the chain treated us to breakfast the next day but as far as refund it was up to Hotel.com as they don't pay on an individual nightly rate but a bulk buy rate with us grouped in to thousands of others. The manager said he wished we had booked through them (at the same rate) and he could refund.

Hotel.com did nothing for us. Just kept form lettering us to death.

Now we might look at the pricing but always book directly.