Re: FedEx - We'll deliver when we want to.
FedEx has always been a pain for me.
In the past, they have delivered my package to the wrong address. When a replacement was sent a few weeks later, the driver called my house saying he was at my house.
When I looked outside, I couldn't see him in the driveway so I asked him if he could see an address on the house and he read the address to me. It wasn't my address, so I asked him if that was the address on my package and he said it wasn't.
He became very rude when I asked if it was their policy to deliver packages to home addresses that didn't match the address on the package.
The best service I have ever received from them is when they were able to deliver on their 2nd attempt. 3rd attempt delivery is the norm and this is when someone has been at home for each attempt.
The trick to getting 2nd attempt delivery (after finding delivery attempt note on my gate) is to hang a big sign on the gate saying "Attention FedEx, we are at home. Please open the gate and knock on the door."
UPS has had a 100% success rate for me and USPS has only damaged 1 package.
Take care
Ken
|