Funny thing, I've never had an issue with either store down here, but in this part of Louisiana the local business gives big corporate stores a serious run for the money. Albertsons (big grocer chain similar to Winn Dixie, Kroger, Super1, Meijer, and the like for those of you who aren't familiar) can barely keep a store open here because the local family owned grocers have most of the business.
I find that when I go to Lowes/HD, I already know the SKU of what I want, and if the website says it is in stock or not. I just have an employee look up the SKU and tell me if it's in the store inventory, and if so what bin (generic term for row/shelf/aisle location) is the item located in.
But then, I tend to do all my shopping by going in ahead of time with SKU's and prices already figured out. Prevents me from picking up "extras" as someone put it