[cmitch]

Remember that your customer comes FIRST, not your business. For those who balk at this line, let me explain. Without customers, you have no business. You can buy all the cigars you want and make the lounge the nicest one in town but if you piss off your customers, you'll lose your business. So, it's not difficult to understand who comes first in your commitment. It's a balancing act you better be good at or you'll end up giving away the store in order to serve your customer. I'm not suggesting that's what you do to serve the customer but businesses are servants to the customer. The sooner business owners recognize this, the more successful they will be. You have to make money to survive and no one is begrudging a businessman making a living. Businesses have to set limits on what they are willing to do for their customer. But, way too many B&M's put their business first and when they do, they will fail, eventually.