I read through this thread and I have to say, I haven't had a positive experience with C.I. either. I live in central PA and C.I. is in eastern PA, so I thought I would give them a shot at my business provided they were competitive. I contacted their Customer Service via email and gave them the price I could get at Bestcigarprices.com in Kingston, NY and they told me I would have to CALL them and then they would call the competitor while I was on the phone so they could verify the price. Right. I told them that the price was published right on their competitors web site so why should I HAVE to call them and go through their dog and pony show to get a price? Total B.S.
They wouldn't match the price, their shipping charges were out of line, and of course they have to collect PA state sales tax because I am a PA resident. I also inquired about a desktop humidor they had on their website. They told me that they charged $20.00 to ship a humidor, a flat rate. Say what? Yeah, they said it was considered "Freight". Yeah sure. I do shipping were work and is total BS. Cigar International is bush league. I won't give them my hard earned money.
Whoever runs that 2nd rate outfit must be smoking something other than cigars.
