As an update to this now they sent me some F**King keychain sized humi-care thing. This thing is ridiculously small. Feels cheap, not even sure how it works but....it's another POS for sure. It's somewhat accurate and I'm too lazy to deal with this crap anymore. I'll keep this stupid thing because I don't want to waste my time with them anymore
I thought I would get a round maybe hockey puck sized hygro. Nope this thing is barely bigger than a half dollar and apparently costs $20.
My initial statement stands, F**K CI and their crappy service and even crappier half broken or completely broken products.