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Forum: General Discussion

05-08-2014, 12:39 PM

Replies: 4,387

Photography Thread

Views: 637,350

Posted By HelenOster

Re: Photography Thread

I'm sorry you feel that way; our policy is always to respond publically to posts in an open forum. When we mess up, we believe it's important to acknowledge that in public, and to show that we will...

Forum: General Discussion

05-08-2014, 12:33 PM

Replies: 4,387

Photography Thread

Views: 637,350

Posted By HelenOster

Re: Photography Thread

We have NO problem with customers posting about their negative Adorama experiences if it helps us to improve for thefuture......:)

Forum: General Discussion

05-08-2014, 10:07 AM

Replies: 4,387

Photography Thread

Views: 637,350

Posted By HelenOster

Re: Photography Thread

Thank you for clarifying....and BTW, the "major CS rep" (ie used department head) got involved b/c we IDd you from your Facebook page link, posted below your feedback......:)

Forum: General Discussion

05-05-2014, 08:50 AM

Replies: 4,387

Photography Thread

Views: 637,350

Posted By HelenOster

Re: Photography Thread

If you would email me, I could maybe sort it out.

Forum: General Discussion

05-05-2014, 06:09 AM

Replies: 4,387

Photography Thread

Views: 637,350

Posted By HelenOster

Re: Photography Thread

Not all; it sounds from your feedback that WE failed you - and I'd like to see whether there is anything I can do to make it right.

My role at Adorama is only online customer support to Adorama...

Forum: General Discussion

05-04-2014, 09:20 AM

Replies: 4,387

Photography Thread

Views: 637,350

Posted By HelenOster

Re: Photography Thread

I was so very sorry to read that this was your experience, but can't identify your order without additional information - if you could please email me: Helen@adorama.com I will give this my...

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