Screwed
 

Bought a 28 bottle Edgestar during Compact Appliance's sale for $189. Unit came today with a scratch on the top and some kind of finish issues on the face of the door.

I frankly don't want to ship this thing all the way back to them, but they are pretty much leaving me no choice it seems. They are selling scratch and dent units for 128 dollars and the best they can do is refund me 10% of what I paid...

Can't believe this. Basically I paid for a new unit and got a imperfect unit it seems and they want me to either accept the refund or ship it back.

Sorry, just need to rant I guess.

Re: Screwed
 

just rant bro, take the 10% and buy gars with it. It will be like they bought it for you

Re: Screwed
 

I had the same problem, i bought new and the unit already had comestic damage.

Re: Screwed
 

It doesn't sound like Compact Appliances is a vendor that needs repeat customers (or customers that have been forewarned!)

Re: Screwed
 

I sent them pictures of mine when it arrived with a broken door (I bought a scratch and dent for $99 shipped). They refunded my entire purchase price, and told me to throw the unit in my dumpster. I took the refund, and had a new door made out of solid cherry:

http://i161.photobucket.com/albums/t...s/IMG_2477.jpg

Honestly, if the damage on the top isn't huge, I'd just use some touchup paint. Maybe they should send you a new door instead of you having to ship the entire unit back.

Re: Screwed
 

Will they pay for return shipping of the damaged unit?

Re: Screwed
 

Not a bad idea. I might shoot that across their noses to see what they say, the scratch is actually on the top of the door. So that would make sense. That should get rid of the finish issues and scratch all in one go.

Re: Screwed
 

Are you expecting them to just send a new one and let you keep both?

Re: Screwed
 

No, I was expecting some form of a courtesy charge back to my card. The scratch units on their website are $60 cheaper than I paid, I just don't see how $20 is a fair offer for a charge back. I offered to meet them in the middle at $40 and they said no.

Re: Screwed
 

X2

Re: Screwed
 

Oh I had my math wrong, I thought they were giving you the same price as the scratch and dent. Are they going to pay the shipping back? If not then I would dispute the charge

Re: Screwed
 

From their site, sounds like they should arrange to have the unit returned and and send a replacement or get you your money back.

Re: Screwed
 

That's what I asked.

Re: Screwed
 

From their site:

Returns related to orders that included "free shipping" will be subject to a 15% shipping recovery fee.

It was a free shipping deal so I guess I would have to pay 15% of whatever shipping is or something... it's not very clear I guess.

Re: Screwed
 

I'd clarify. If they are going to charge you 15% to take back a damaged unit, I would do like Albert suggested and dispute the charge.

Re: Screwed
 

With ****** you mean? Isn't it illegal to dispute something that you actually received?

Re: Screwed
 

If it is damaged and the company wants money to take it back? I'd sure give it a try, but hey, that's me.

Re: Screwed
 

:tpd: I have three wine coolers, all came with a removable plastic coating on the frame of the door. Can you post pictures of the damage?

Re: Screwed
 

Well.. If it makes you feel any better man.. I just received my Edgestar 28 that I bought from them as an "open-box" for $119 shipped.. not a scratch on it. But seriously.. see if they can ship you a new door?

Re: Screwed
 

Still not happy with everything, but looks like I'm getting 20 dollars back. I'm gonna try cleaning the door. If it doesn't work and since they were so unhelpful, ill just order a new door before the parts warranty is up.