Fed Ex problem
 

I ordered five boards of spanish cedar from woodcraft for my vino on the 28th. Fedex said they delivered it to my house this morning but when I went to check my front porch where it said it was left there was no package to be found. I called Fedex and they were no help. Any ideas for what I should do?

Re: Fed Ex problem
 

I would think you could enter the tracking number and it would show who signed for it. No?

Re: Fed Ex problem
 

woodcraft didnt request that anyone sign for it

Re: Fed Ex problem
 

Courier companies blow.

I know that doesn't help you but I feel better for having said it.

Re: Fed Ex problem
 

Call the shipper, Woodcraft, and explain that the item shows delivered when it actually wasn't.
They should do one of two things. As the shipper, they can contact FedEx, or they could reship.

Nothing llike a lil morning wood discussion! :r

Re: Fed Ex problem
 

Contact woodcraft and tell them is what I would do. Let them know you never received it, yet FedEx claims it was delivered.

Re: Fed Ex problem
 

I emailed woodcraft customer service, hopefully they will reship it.

Re: Fed Ex problem
 

Personally, I would call them and write down the name of the person you talk to, so you have a name to follow up with.

Re: Fed Ex problem
 

You should check with your neighbors too. They may be holding your package for you.

Re: Fed Ex problem
 

wow, woodcraft has some awesome customer service. Called them up and the lady is going to send out my order again today. I assume free of charge.

Re: Fed Ex problem
 

She is good!
Any woman that can give you wood over the phone is worth her weight in gold!

Re: Fed Ex problem
 

:r:r:r:r:r

Re: Fed Ex problem
 

wow...that comment made my day :r :r

Re: Fed Ex problem
 

And for free!!!!

Re: Fed Ex problem
 

I don't understand why companies don't require items to be signed for when delivered. It would take the liability off of them and put it on the shipper to ensure delivery.

I had a recent shipment stolen (presumably) from my unsecured apartment entryway when FedEx just left the package without a signature. The shipper didn't require signature for delivery and FedEx was no help. The shipper, after multiple phone calls and a letter, did resend the package, though, free of charge.

Re: Fed Ex problem
 

Score one for Tim! :r:D

Re: Fed Ex problem
 

If possible, ship to work or friend/neighbor who is home to receive. I never trust my doorstep.

Re: Fed Ex problem
 

Got home from work today and I found the package in my garage with a note from my neighbor saying FedEx delivered it to them. All is well with the world, my shelves are made and now in the vino.

Re: Fed Ex problem
 

Huzzah for good neighbors. :tu

Re: Fed Ex problem
 

It's all a numbers game. If Fedex had to get a sig every time they would have to make an incredible amount of redelivery attempts and their costs would skyrocket. They gamble that only a certain number of pkgs get "lost" and accept the costs knowing it costs less than all the extra attempts and angry customers who didn't get the "express" service.

*glad you were able to finally get your wood*