Palio Concerns -
 

I know that Palio's are loved by most of the brothers here and I may be opening a door that others don't want opened. But, I invested in a Palio about a year and half ago and it cut great for awhile. Then, it totally came apart and I sent it in and it was replaced with no questions/concerns, etc. Great service from a brother here. Just recently one of the blades fell out. Now, I'm not hard on cutters by any means, but I have to question the durability of these cutters. It's a pain in the a3$#SSS to have to send this back even though the warranty is great and I know it will be covered. I'm just lazy, I know, and I will do it. My question is have others experienced problems with these cutters or am I just "bad luck". Maybe it's user error, I don't know. Thanks. Steve

Re: Palio Concerns -
 

Steve, I would say that my return rate is under 1%. Of all the cutters out there that sell in the same price range, I am pretty sure that the Palio return rate is the lowest.

Re: Palio Concerns -
 

I've had 2 XiKar's just stop working... haven't even bothered sending the second back yet (I'm lazy too). The Palios, on the other hand, have never had any problems.

That's just my experience, though... kinda like lighters. Some people say Ronson Jetlites suck, I've had mine for about 4 years and never had a problem. Luck of the draw, I suppose...

Re: Palio Concerns -
 

No experience on the palios, but ive picked up 3 Ronson's.... one works, one half works, ones a POS that never worked.

Re: Palio Concerns -
 

I own 5 Palios and I've never experienced a problem like you have. My experience has always been great with them. Definitely send it in :tu

Re: Palio Concerns -
 

Like Týr, I also own around 5-6 Palios and never had a problem like you experienced.

Re: Palio Concerns -
 

I would tend to say you've had some bad luck -- I've never heard of guys have repeat issues with Palios. I've never personally had a problem with any of mine, and if there were significant repeat issues, I wouldn't think Palio would be as beloved as they are.

You're going to have to get a new cutter anyway -- why pay for one? Send in the Palio and have them replace it. Here's to the third time being a charm!

:tu

Re: Palio Concerns -
 

I use my Palio almost every day, and haven't had an issue in over 5 years of use.

Re: Palio Concerns -
 

When I cut cigars I use my palio. I've had xikar and others and sold, gifted or traded those out. I love my palio. Like others have said...send it in and get a new one.

Re: Palio Concerns -
 

Stevez, send it back to me, and I will get you out a new one.

Re: Palio Concerns -
 

IIRC, If you are local to a shop that sells them, you can just go in and exchange it. It shouldn't need to be the shop that sold it to you.

Re: Palio Concerns -
 

Stevez, you and Tbone are the only two BOTLs that I have ever heard this with. Tbone went through five Palios. I have had the same one for over 2.5 years with no issues at all. :2

Re: Palio Concerns -
 

I'm at 4+ years, with mine and it is still going strong. :tu

Re: Palio Concerns -
 

been using palio's for a couple of years, never had any problems

Re: Palio Concerns -
 

I'v been using my Palio for 5 years, and have had no problems. One of my freinds has been using his for 19 years, and it is still going strong. Please send it back and hopefully #3 is the charm. :tu

Re: Palio Concerns -
 

I have only had one but it was a great cutter. I lost it last year though and need to pickup another one.

Re: Palio Concerns -
 

Thanks all and I will send it back in. Ron, it will be on its way soon and I hope no one here thinks I was trying to call anyone out. Not at all. I have dealt with Ron before and it was a fantastic experience. I will send it back for sure and thanks again. steve

Re: Palio Concerns -
 

Ron and Palio are good people and it is never wrong to see if your experience is an anomaly or not. I hope that your bad luck with the Palio is over and that the new one serves you for years to come.

Re: Palio Concerns -
 

Back in Jan I had a blade fall out as well. I wound up just tossing it though :/

Re: Palio Concerns -
 

Mine has been around the world two times with me in some of the hottest and coldest places over the last 5 years and is still my sharpest cutter. I am glad you are going to send it in and get another. That is why the warranty is there. I am sure it is bad luck and the 3rd time is the charm.

Re: Palio Concerns -
 

If I open mine too fast I can get it to jump it's stops and come apart. I have done this a couple of times in the past five years but I just put it back together and open it less energetically afterwards. It's cut hundreds of cigars and still cuts perfectly.

Re: Palio Concerns -
 

Must be unlucky. I would send it in as you said you would. Better luck with the next one. Never had a bit of problems with mine but its only 3 months old.

Re: Palio Concerns -
 

Anything and everything can give up the ghost on rare moments.

Re: Palio Concerns -
 

Steve, Mac is right and I have another that needs to go back because it shreds and not cuts the cigar...

Re: Palio Concerns -
 

Wow, I had no idea Palio has been around for 19 years.

Re: Palio Concerns -
 

Maybe he meant 90

Re: Palio Concerns -
 

:tf

Re: Palio Concerns -
 

:hy

Going to need more foil.

Re: Palio Concerns -
 

I had mine for about a year and a half. It got dull and wouldn't cut right. I sent it back and got a new one. All is good.

Re: Palio Concerns -
 

Same thing happens with mine.

Re: Palio Concerns -
 

I've had three and only had problem with one: when the freakin' airline lost my luggage when I went to Vegas several years ago and my Palio was in the luggage.

Went through Palio withdrawal for the entire week I was there. As soon as I got home ordered a replacement.

Re: Palio Concerns -
 

I have seen one come completely apart and the blades separate from the housing. This was caused by the cutter running through the dryer and the temps getting so hot that the glue that holds the blades released its bond.

Other than user error, I have yet to have any other issues

Re: Palio Concerns -
 

I'd call that "user error" :r

Re: Palio Concerns -
 

I have one Palio that only pinches my cigars now and breaks the head. I have one that comes apart and the blades fall out, but it does go back together again and cuts well. I'll bring them into a shop eventually; I just haven't gotten around to it yet.

I have a Xikar xi? that broke a spring and an mtx where the bottle opener bent while opening a bottle. I sent those in eventually and got them replaced.

Stuff breaks and gets dull. I'm glad both Xikar and Palio have guarantees like they do. All in all, I prefer the cut on my Xikar better though.

Re: Palio Concerns -
 

Sorry to hear you are having problems. I've used mine for 2 years with no issues.

With that said, what is the proper way to clean/maintain them? I remember reading about it a long time ago, but don't remember the proper way. Do you guys lubricate them and if so, what do you use?

Re: Palio Concerns -
 

I've had mine for 4 years and I've never had an issue with it. It's my favorite cutter, although I use a pair of Davidoff scissors when I'm at the house. The Palio is in my Max Benjamin bag.

Re: Palio Concerns -
 

Mario - your issues have more to do with your gargantuan thumbs than a specific issue with the product.

Just sayin, bro.

:D

Re: Palio Concerns -
 

Damn, that may be the answer after all! I too have massive thumbs. Seriously, thanks for all the feedback and I'm going to ship it back this weekend. Steve

Re: Palio Concerns -
 

:r There is some truth in there I'm sure. :)

Re: Palio Concerns -
 

my dog chewed up my carbon fiber. that was the only problem i've experienced!! haha.

Re: Palio Concerns -
 

i had the same problem, blades fell out. i worry one day i will accidentally cut myself. i bought a xikar v-cutter a few months ago and haven't looked back.

Re: Palio Concerns -
 

I loved my palio until the blades fell out then like you I bought an xikar

Re: Palio Concerns -
 

How does a Xikar cutter just "stop working"?

Re: Palio Concerns -
 

what are ya'll doing that you're having blades fall out of your palios?

Re: Palio Concerns -
 

I had a blade come unglued as well, simply mixed a very small amount of JB Weld and it will never fall out again.

Re: Palio Concerns -
 

You mean it's not recommended for cutting rebar?

Re: Palio Concerns -
 

But that involves actually doing something! I want everything to work perfectly all the time without me having to do anything. ;)


I was with a local botl last night and his Xikar stopped working. It fell completely apart when he opened it. :r

Re: Palio Concerns -
 

Mine comes apart easily and then the blades fall out. I'm not sure how the blades would fall out without the Palio coming apart. The funny thing it cuts better than the carbon fiber style one that doesn't come apart. I don't even use the carbon fiber one anymore because it cracks the heads of cigars.

Couldn't that possibly mess up the gap between the blades?

I just have to get around to bringing these in some time. Like I mentioned before, it took me months to finally send in my broken Xikar stuff. Hey, stuff breaks or malfunctions. That's why I'm glad Palio and Xikar products are fully warrantied for life. If they weren't, I probably wouldn't pay the premium.

Re: Palio Concerns -
 

Agreed on the warranty. If they did not have it I would bot have bought one last week. I know that if anything goes wrong within normal usage I will be covered. It's a no brainer. :tu

Re: Palio Concerns -
 

I don't own any JB Weld. If I did, and it worked fine, then that'd be okay. But doesn't it make sense to expect a product you paid for to work properly? I'm fine with the shipping costs involved in having to send a product in for repair. But should I have to go out and BUY some JB Weld to make a product work that I already paid good money for? At MSRP that makes my $40-60 Palio into a $45-65+ Palio that I had to repair myself. That figure doesn't include possible taxes and shipping costs either. Does this mean that all of the Xbox 360 owners who got the RRoD on their consoles should have to dish out the repair costs for their systems?

Don't get me wrong, I love my Palios when they work. I prefer my Xikar products a little more, but I use both. With Xikar and Palio I expect to get what I pay for, which is a premium. I don't mind turning them in to get them repaired or replaces, but if I am to be expected to try to make fix stuff myself then I would just opt for a $2 cutter and chuck it when it breaks or no longer cuts.