Junk customer service at cheap humidors
 

Hey all,first post here and my reason for signing up.Just wanted to let people know that the service i got from Cheap Humidors.com was sub par.I ordered this bad boy here http://www.cheaphumidors.com/HUM-150SW.html ,received it today and was pretty excited since i had heard such great things about them.

Open it up and firstly notice the two front "legs" are smashed in and the stain is missing, and i think "wow thats gonna look super great....uh nowhere",so i open her up and notice one of the rectangular wooden "frames" for the humidifiers fell off,great craftsmanship.On top of all that i got charged 60$CAD C.O.D because they didnt send the item as a gift like they are supposed to.I call them up and i get this lady who offers me the choice of either having it picked up and a refund issued(im going to cuba sunday and coming back with three boxes so i sorta need a humidor) or giving me back some cash,15% to be exact.

I tried to haggle and get them to comprehend that i dont want a refund,i want a humidor that isnt damaged and i need it now so i can get it ready for when i get back.So my only real choice is a measly 15% refund and a humi that i have to re-stain and nail some small wood pieces .Who knows if whatever caused this damage caused some damage to the seal.

Anyways,long first post ,im just pissed and disapointed.Im not saying dont deal with Cheaphumidors.com ,just be weary.

Re: Junk customer service at cheap humidors
 

So are you mad that a vendor did not falsify importation documents so you could avoid Canadian Taxes?
Or are you mad because they offered to pick up the humidor and refund your money?
Or are you mad because they only offered you a 15% refund if you chose to keep the humidor?

Re: Junk customer service at cheap humidors
 

Welcome aboard! You should post in the "New Inmate" forum and tell us a little about yourself...

Re: Junk customer service at cheap humidors
 

Nothing against you and these situations can be frustrating, but I would never buy humidor from a company with the word "cheap" in the name. If the quality isn't somewhat lacking, there's a chance something else is.

Re: Junk customer service at cheap humidors
 

Sounds like good customer service to me.

If you need a place to store smokes, use a clean cooler.

:2

Re: Junk customer service at cheap humidors
 

Would not advise going around bosting you plan to make an illegal trip and bring back contraband products on a site you have never used before.

What is unacceptable about a full refund and buying another humidor somewhere else of your choice?

Re: Junk customer service at cheap humidors
 

By far the best and cost effective solution if not the prettiest.

Re: Junk customer service at cheap humidors
 

He's in Canada, eh. :D

Re: Junk customer service at cheap humidors
 

I've got three from them and couldn't be happier.

Re: Junk customer service at cheap humidors
 

Was this a regular or "imperfect" model? There are lots of guys on here who have had very positive experiences with them, me included.

Re: Junk customer service at cheap humidors
 

Sorry it didn't work out for ya.

Welcome to Cigar Asylum, though.:tu

Re: Junk customer service at cheap humidors
 

:tpd: Which one is it?

Re: Junk customer service at cheap humidors
 

I have one regular and one imperfect. Still don;t know what the imperfections was. Even bought three lighters off of them in the last week. No issues at all here.

Re: Junk customer service at cheap humidors
 

I don't usually reply to these sort of things, but I Have had nothing but great dealings with www.cheaphumidors.com. It seems to me that you should be mad at the shipping company for the damage. The offering of anything would be above and beyond what they should have to do.

Re: Junk customer service at cheap humidors
 

I am feeling like a more detailed account of events is in order...

Re: Junk customer service at cheap humidors
 

CheapHumidors is a member here. I believe Dave has chimed in before to address issues.

Re: Junk customer service at cheap humidors
 

Did Canada Post deliver this or a courier?
Canada post is notorius for 'punting' packages....
File a claim through whoever delivered it.

Re: Junk customer service at cheap humidors
 

Doesnt look like Cory stuck around to introduce himself or wait for a response. Dave seems like a good guy and has made the offer to pick up and issue a credit. A new humidor could be ordered and delivered by the time Cory returns from his trip. If not the boxes could be temporarily stored in zip lock bags or a cooler. Damaged feet could have happened when shipped and the tops falling off the humidification devices is pretty common. :2

Re: Junk customer service at cheap humidors
 

I've bought from them before, and have been very happy and satisfied.

Sounds to me they made an effort to make good. Sound customer services practices.

Out of curiousity, why did you try to haggle (your words) since you don't want a refund (your words).

Out of further curiousity, you want a humidor that isn't damaged (your words) and you need it now (your words).

What would you have her do? Drive to your house and repair the humdior herself??:r

Re: Junk customer service at cheap humidors
 

To me, that speaks volumes.

Re: Junk customer service at cheap humidors
 

I have never had any problems with this vendor.
I think I have purchased two or three in the past.
Seems to me the vendor handled this professionally.
He didn't lie about what it was (gift) to avoid taxes.
He offered to refund.
He offered a discount on the damaged one.
Only thing that seems to be missing is an offer for a hooker to enjoy the smokes with but don't recall cheap humidors selling them.
Kind of weird one post, first post, to trash a vendor that seems to have acted as expected.

Re: Junk customer service at cheap humidors
 

Re: Junk customer service at cheap humidors
 

You have to go to their sister site: cheapwhores.com :r

Redirects to puff.com... :confused:
Posted via Mobile Device

Re: Junk customer service at cheap humidors
 

:confused:

Re: Junk customer service at cheap humidors
 

:rofl:

Re: Junk customer service at cheap humidors
 

"Didnt stick around" for a response?Cmon now,people have things to do.Look fellas,im not here to **** on any site,i never said to not deal with them,all i said was that i felt i got bad service and heres why.

Bobarian

So are you mad that a vendor did not falsify importation documents so you could avoid Canadian Taxes?
Or are you mad because they offered to pick up the humidor and refund your money?
Or are you mad because they only offered you a 15% refund if you chose to keep the humidor[quote]

Honestly Bobarian ,yes i am,they admited to doing it for everyone else,why not me?Pick up the humidor and refund?I need a humi posta haste,thats not going to help me out.I put forward the suggestion of sending me another while i waited for mine to get picked up,no dice.15% refund for a product will still perform its intended purpose but is now considerably less aesthetically pleasing?Honestly ,no ,thats not enough.I simply cant afford to have it returned then have another with yet another charge come along,i budgeted for a certain amount spent on a humidor and thats all i have.

Next...

"captain53

What is unacceptable about a full refund and buying another humidor somewhere else of your choice?"

I have time constraints Cap,im leaving to go to Cuba sunday and will rtn the following sunday with some cigars i had planned to store in my new humi.Waiting for another humi isnt an option i would like to exercise.Given im not as experienced as some of you and didnt know i could store them in ziplock bags for very long.

"Bobarian

Doesnt look like Cory stuck around to introduce himself or wait for a response. Dave seems like a good guy and has made the offer to pick up and issue a credit. A new humidor could be ordered and delivered by the time Cory returns from his trip. If not the boxes could be temporarily stored in zip lock bags or a cooler. Damaged feet could have happened when shipped and the tops falling off the humidification devices is pretty common."

Jesus,are you this guys butt buddies or what?Anymore brown nosing and youll be livin in his pooper,jk.But really,i appreciate this offer that was never actually made...to me anyways...but i would like a humi now(have at er with the impatience jokes),i paid to have it this week and thats the point of this post,bad service,having one waiting for me when i return isnt good service.

And the last one...

"Resipsa

Sounds to me they made an effort to make good. Sound customer services practices.
Out of curiousity, why did you try to haggle (your words) since you don't want a refund (your words).
Out of further curiousity, you want a humidor that isn't damaged (your words) and you need it now (your words).
What would you have her do? Drive to your house and repair the humdior herself"

I "haggled" because i thought 15%was not fair,not terribly confusing is it?15%refund for something that disapoints me everytime i look at it?In my eyes thats not acceptable.What would i have her do?Easy,send me another one while im waiting,charge me for a second then refund me the humi that gets brought back,confused?Probly right?

Again guys,maybe this wasnt the best idea for a first post and maybe im being a big **itch but i feel kinda screwed.I didnt mean to sully Cheaphumidors.com,i shopped there precisely because of this site and its very good reviews of cheaphumidors.com.If my case is an exception then let this Dave person come forward,contact me and we can sort this out.

Re: Junk customer service at cheap humidors
 

I sense a disturbance in the force......what is the sound of one thread closing??

Re: Junk customer service at cheap humidors
 

Theres no need to close this,in not an argument,its a discussion

Re: Junk customer service at cheap humidors
 

Does this look like pvff.com to you? ;)

Re: Junk customer service at cheap humidors
 

Tough crowd tonight.

Re: Junk customer service at cheap humidors
 

Sorry to hear about your troubles. No matter how objective you try to be, it is always frustrating (to say the least!) to receive damaged goods.

But ... you knew this was coming ...

The main thing that you seem to be upset about is that the vendor's offer to pick up the damaged piece and ship you a replacement is inconvenient for you. It looks like you ordered in time for the piece to arrive before your trip, just as you planned, so no issue there. But mistakes sometimes happen and the vendor is not responsible to get you a replacement before your trip or otherwise account for issues out of their reasonable control. It it were me, I'd arrange to have the item picked up and a replacement shipped. You can use a borrowed cooler with a good seal for the time it takes to get a replacement. Coolers rock and I use one 100-qt cooler in addition to 3 vinotemps.

I feel for you bro 'cuz I've been there.

Alternately, you can send them pictures and suggest an amount that will make you happy to keep it. But as you said, you don't want to look at the damage, so I'm guessing that a replacement is the only way to make you whole.

Best of luck with this.

Re: Junk customer service at cheap humidors
 

Ya know, I know a LOT of married guys that would like that sort of customer service.

:r

Re: Junk customer service at cheap humidors
 

^^^
:r:r


Even if the humi arrived on time, you would still have to season and calibrate it, which takes some time. You can't just put cigars in it right away. The cooler advice is your best bet at this point until you get your humi replaced, set up, and ready.

Re: Junk customer service at cheap humidors
 

I like Tobii.:D

Re: Junk customer service at cheap humidors
 

Sit back and let's start over.

Understand what we saw.
A first and only post to complain and trash a vendor that most of us have had good experiences with.

Things happen. Unfortunately, you did not have a good experience.
Unfortunately, you needed it right away and the damaged one had to do.

There were other ways around this. You could have used a cooler. You could have used zip lock bags. On and on. By doing that, you could have gotten a refund or a new one sent to you. Instead, your frustration does not allow you to see the vendor acted fairly and did all he could do. A good reputation is hard to come by. A trashed one is even harder to overcome.

Hope that helps to clarify.

Re: Junk customer service at cheap humidors
 

Your right Blueface,first post and i *****ed up a storm,apparently thats not on,but whats done is done and all i wanted was fair treatment.Like i said earlieri shopped at cheaphumidors precisely because of the rave reviews the site gets here,im sure its done well by many,just not this cat.

Re: Junk customer service at cheap humidors
 

We have all done it.
Introduce yourself in the new member thread and welcome to CA.
It can only get better.:D

Re: Junk customer service at cheap humidors
 

Sage advice.:tu

Re: Junk customer service at cheap humidors
 

:tu Never Had A Problem, Myself, Either.

Re: Junk customer service at cheap humidors
 

:tpd:Short and sweet, well stated Carlos.

Cory, we all honestly want you to be a contributing member here. First posts can be forgotten. I know we all hope this gets resolved for you. :tu

Re: Junk customer service at cheap humidors
 

:r:r:r

Welcome to Cigar Asylum Cory!

It can only get better.....right?

Re: Junk customer service at cheap humidors
 

Hell no, it would have gotten downright rude

Now that is some funny ****! :r:

Re: Junk customer service at cheap humidors
 

Ye,i read that to my lady friend and she laughed.Thanks for letting me **itch it up a bit guys,just feelin pissed ya know

Re: Junk customer service at cheap humidors
 

Frankly, I'd be upset, too, but shipping anything into Canada worries me. I'm terrified of it going through customs and getting damaged in any way. And I must say, that's a nice humi. :tu

Re: Junk customer service at cheap humidors
 

Wow, I'm pissed. cory may have gone about this the wrong way but come on guys. This is no way to welcome a new member.

And with all the P*FF comments. Ridiculous. Grow up.

Re: Junk customer service at cheap humidors
 

I respectfully disagree, Jeff.

Many people here, myself included, were treated rather poorly at pvff.com. The dicktator there would close threads at the drop of a hat if he didn't like or agree with a person's opinion. That doesn't happen here.

For anyone here to take an occasional jab at pvff is understandable.

Re: Junk customer service at cheap humidors
 

:tpd:

It got so bad that I couldn't even hang around that trash site to deal with the spam and try to find a topic layered in garbage...:r

On to this topic. Cory sorry to hear your experience wasn't all that you thought it would be. It sounds like you were offered several fair choices. I'm betting that they can't offer you more than 15% since they need to return the damaged product to get their money back. The 15% is probably most of their overhead and is prob the best they can do. I have ordered from them before and had nothing but great things to say!

Perhaps you can just use a clean cooler for now until you can return the humi and get a new one in better shape? That would really be an easy short term fix. I know you wanted a nice humi to show off your sticks, but $hit happens and its not the vendors fault that Canada can't ship a package to ya... (cheap shot I know...:D)

I hope it works out for ya! :tu

Re: Junk customer service at cheap humidors
 

I understand the history and understand why many would dislike the Caputo/P*FF crap that took place but it is my opinion that airing dirty laundry in a public forum is not only disrespectful to active members of both Asylum and P*ff but it is also childish. I hope I am not the only one that feels this way here.

Re: Junk customer service at cheap humidors
 

I think there is a big difference between "airing dirty laundry" and an occasional jab at pvff. I guess if you hadn't experienced there what many of us have, I honestly wouldn't expect you to understand.

I honestly think, had you not made an issue of it, it would have been taken for what it was and everyone would have moved on.

I have no beef with you, Jeff. If you want to discuss it further, let's do so via PM. No need to do so publicly. We've both made our points.