Palio Replacement Options?
 

Lately I've been having some issues with my Palio. About half the time, the tabs that slide into the opposite end of the track will fold back, preventing the blades from closing completely and resulting in a ragged cut.
I'm sure the shop where I purchased my Palio would replace it no questions asked, but they're about an hour and a half away. So my question, how much of a stickler is Palio for doing returns through a retailer? Will they do a direct return/replacement?
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Re: Palio Replacement Options?
 

I emailed Palio because one of the emblems fell out and the President of the company emailed me back who was glad to send me a new one. I had it within 2 days and he gave me two. I am sure you could simply send it back.

Re: Palio Replacement Options?
 

I really like the Cuban Crafters cutter. Bryan Glenn did a review on it. It's on Youtube.

Re: Palio Replacement Options?
 

Same mere...I emailed Marc (OpusX) and he mailed me a few replacement emblems. But the deal can easily swap it out as well. Great customer service from Palio. :tu :tu

Re: Palio Replacement Options?
 

*Cough* Cough* Xikar :r

Thanks, guys, but I'm not going to buy a new cutter when my Palio has a lifetime warranty. I've e-mailed Palio CS.
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Re: Palio Replacement Options?
 

Marc will take care of you, Palio customer service is great (Davidoff should take them as an example).

I was going to PM Marc (looks like he's been very responsive) but he posted a message on his profile asking people to e-mail CS.
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Re: Palio Replacement Options?
 

Marc's customer service and product is wonderful. I wouldn't give my money to any other cutter company, and I have tried pretty much all of them. :2

Re: Palio Replacement Options?
 

Just out of curiosity, is the design still the same on the newer Palio cutters, with the tabs on the ends of the tracks?
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Re: Palio Replacement Options?
 

the new palio is a litter thicker and the tabs are much more sturdy...

Re: Palio Replacement Options?
 

Each time the tabs bind on me, I'll flatten them back down and get one or two perfect cuts. Then I'll forget to check the tabs and BAM, usually on a cigar with a small cap to begin with.
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Re: Palio Replacement Options?
 

The action also seems smoother than the earlier version.

Re: Palio Replacement Options?
 

You guys e-mailed Palio because your BOTL shields fell off? It's a $30 cutter, not a Rolex. :r

Re: Palio Replacement Options?
 

LOL. But, considering how many of us started with el cheapo $5-10 cutters before upgrading to something more serious, $30+ is a pretty good amount of money to lay out for a cutter. If I was spending 6x more than I was used to, I'd expect it to be PERFECT as well. And, AFAIK, Palio has always made good on replacement shields.

Re: Palio Replacement Options?
 

I hear ya Darrell...but mine fell off two hours after I bought it!!!

Re: Palio Replacement Options?
 

LOL, I'm just razzing you guys. Mine fell off my black one and I did not even notice it. :r

Re: Palio Replacement Options?
 

I have the newer Palio and the ends of my sliders are doing the same. I swapped out my old one cux the rails would seperate, now this isse. I need to see about sending it in as there are no Palio dealers near me as well.

Re: Palio Replacement Options?
 

Actually when you can buy a $1 cutter all day long - the $45 I spent on mine does make it the "Rolex" version. .05 or $100, what ever I pay for anything I expect to get what I pay for. I'm not the Red Cross giving my money away. I'm just glad they are a great company with a great warranty.

Re: Palio Replacement Options?
 

Your favorite store "Bonds" is an autorized Palio dealer.

Re: Palio Replacement Options?
 

OK, I'm impressed. I got an e-mail from Marc @ 7 am. I just need to send the cutter in with a printed copy of the e-mail for confirmation, and they'll replace it. :tu
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Re: Palio Replacement Options?
 

Thats Marc for you. The guy is top-notch :tu

Re: Palio Replacement Options?
 

I hate to say I told you so.... Oh wait no I don't :D


I TOLD YOU SO.

Palio does it right, that's for sure.

Re: Palio Replacement Options?
 

So their site say, but I have never seen them in there for a swap.....

Re: Palio Replacement Options?
 

Same thing Marc did for me on my first Palio. More the reason to buy from them than say Davidoff/AVO..... just saying :)

Re: Palio Replacement Options?
 

If Palio made lighters...my lighter would be a Palio too.

Re: Palio Replacement Options?
 

they are, but there is never a big want for them so they cut the stock down. who knows why the want isn't there.

Re: Palio Replacement Options?
 

No, I TOLD YOU SO. :p

Re: Palio Replacement Options?
 

I guess to the unknowing the difference a good cutter can make, ehwn your looking at a $3 cutter or a $35/$45 Palio it gets hard to make that big a plop on a cutter. "Some times" buying the better grade item is the cheaper choice. Less mangled sticks, less buying cutters as the blades get dull, the cheaper ones are sloppy and have bad tolerances.....

I was pretty confident they would take care of me after reading some other Palio threads. I wanted to make sure I posted their response, because you can never say too much about good CS. Companies like Palio, Cigarmony, Taboo, and CI (to name a few) will continue to get my business on CS alone. As for companies like Avo/Davidoff, well...
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Re: Palio Replacement Options?
 

if only Palio made punches. I pmmed Marc though to see if they have plans for punches in the near future.

Re: Palio Replacement Options?
 

I just don't get a clean cut with my Palio anymore, so I have switched back to my Xikar. It's too bad as it was a great cutter, but now it tends to crush rather than cut. I would like to mail it back to Palio as there isn't a retailer close to me.

E-mail them: info@paliocutter.com
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Re: Palio Replacement Options?
 

I agree with you whole heartedly. I am just saying that they weren't a selling cutter for the shop.

Hell, there is a reason i have a Xikar MTX, XIkar XI and a Palio sitting in my humi. :D

I have been a few shops where the "house cutter" more or less popped the end of the cigar off as if i was popping a zit back in my high school days rather than cut it off. Lesson learned and i carry a cutter with me whenever i go out to smoke.

Re: Palio Replacement Options?
 

The only thing I typically use at a B&M is a Vector tri pump torch. I want one so bad but right now it would be so excessive for me to buy that I cannot. One day maybe. They light the stick fast and hot, just love them. Pics at the link

http://www.lightersdirect.com/Single...or_Torch.1055/

Re: Palio Replacement Options?
 

:confused::confused::confused: I thought this thread was about cutters LOL!
Scott

Re: Palio Replacement Options?
 

I hae one of these puppies and I love it; when I bring it to herfs I always get questions about it.

Re: Palio Replacement Options?
 

Yep, typical cigar thread hijack - I are guilty :D

I wanna herf with you!

Re: Palio Replacement Options?
 

I can't wait to get my Palio. Waiting for that Esencia package to come out.

Re: Palio Replacement Options?
 

Bumping this back up. I received a brand new cutter today from Palio. :tu
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Re: Palio Replacement Options?
 

That's great news!!!:tu

Re: Palio Replacement Options?
 

My Palio has fallen apart. Who is it that I email?

Re: Palio Replacement Options?
 

info@paliocutter.com or you can just take it in to any cigar shop that is an authorized Palio dealer and they will exchange it on the spot.

Re: Palio Replacement Options?
 

They've certainly earned my repeat business. I may put this one in the golf bag for next season and pick up one of the newer models for regular use.
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Re: Palio Replacement Options?
 

Anyone clean their palio? I've had mine for about a year and a half. Granted it wasn't used for about a year ;s but I figured I should give it a wash or something.

Re: Palio Replacement Options?
 

On the blades I use rubbing alcohol on a q tip.

I just take a Q-tip to mine every couple of months, but they're supposed to be top-rack dishwasher safe.
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Re: Palio Replacement Options?
 

That's the same thing I do, also put some WD 40 on a q-tip and run it down the side channels.