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-   -   Junk customer service at cheap humidors (http://www.cigarasylum.com/vb/showthread.php?t=26319)

Chris. 12-22-2009 05:06 PM
Re: Junk customer service at cheap humidors
 
I've never ordered from them before. I've been tempted by the imperfects, but there is no way of knowing what is imperfect about them, so I avoided it. I think I bought my cedar trays from them though. 2 out of 4 were glued poorly together, but that's not an issue really. Otherwise they were fine. They answered my emails and questions about the problem promptly as well. It sounds to me like they made good efforts to satisfy a customer.

CheapHumidors 12-30-2009 03:07 PM
Re: Junk customer service at cheap humidors
 
This has got to be one of the most bizarre, funny, and entertaining threads I'ev had the distinct pleasure to read. Man o' man. I spit my coffee out on my beautiful dual 29 inch monitors. Thats gunna suck to clean off.

So this is how I see it. We sent an item, it didn't get there in perfect condition. So, as a retailer, and a man of integrity, not to mention devilishly handsom this is what we offered. 1) pick the item up and offer a full refund, 2) pick the item up and send a replacement, or 3) you keep the item and we give you a discount. I think either of those options is pretty fair. However to be called out on those options as being not sufficient doesnt seem fair to me. It isn't like I had somebody in the warehouse jump on the thing before it was sent. It also traveled like 1500 miles, so ya know, poo happens. We were trying to help without the customer incurring any costs. Now, as for the duties thing, and reducing the price on the invoice and "falsifying documents" so the customer pays less, well, you know, I don't want people to have to pay more than they want for customs, duties, brokerage fees, etc, but I also can't jeapordize my company or the 10 people who work for me so somebody can save $40, so matter how much I like them. That isn't to say that sometimes things might "slip" through the cracks ;)

Anways, this thread has taken its own turn, twist and path. I hope I cleared some things up. But as always, feel free to gimme a shout anytime at my personal email addy dave at cheaphumidors.com

Healthy and Happy New Year to you all

floydpink 12-30-2009 03:53 PM
Re: Junk customer service at cheap humidors
 
I've bought 2 humidors from Cheaphumidors and found them to be first rate.

Pvff on the other hand, did me like a cheap whore.

Blueface 12-30-2009 04:03 PM
Re: Junk customer service at cheap humidors
 
Quote:
Originally Posted by floydpink (Post 700358)

Pvff on the other hand, did me like a cheap whore.
Pete,
Sounds to me like it boils down to money.
If Pvff had paid you well, thereby raising your "whore" status, to say perhaps a $5,000 an hour one, sounds like you would have been fine.:r:r:r

weak_link 12-30-2009 05:27 PM
Re: Junk customer service at cheap humidors
 
Quote:
Originally Posted by CheapHumidors (Post 700285)
This has got to be one of the most bizarre, funny, and entertaining threads I'ev had the distinct pleasure to read. Man o' man. I spit my coffee out on my beautiful dual 29 inch monitors. Thats gunna suck to clean off.

So this is how I see it. We sent an item, it didn't get there in perfect condition. So, as a retailer, and a man of integrity, not to mention devilishly handsom this is what we offered. 1) pick the item up and offer a full refund, 2) pick the item up and send a replacement, or 3) you keep the item and we give you a discount. I think either of those options is pretty fair. However to be called out on those options as being not sufficient doesnt seem fair to me. It isn't like I had somebody in the warehouse jump on the thing before it was sent. It also traveled like 1500 miles, so ya know, poo happens. We were trying to help without the customer incurring any costs. Now, as for the duties thing, and reducing the price on the invoice and "falsifying documents" so the customer pays less, well, you know, I don't want people to have to pay more than they want for customs, duties, brokerage fees, etc, but I also can't jeapordize my company or the 10 people who work for me so somebody can save $40, so matter how much I like them. That isn't to say that sometimes things might "slip" through the cracks ;)

Anways, this thread has taken its own turn, twist and path. I hope I cleared some things up. But as always, feel free to gimme a shout anytime at my personal email addy dave at cheaphumidors.com

Healthy and Happy New Year to you all

Hard for me to find anything wrong with that kind of customer service.

ps// my butt itches. BAD.

floydpink 12-30-2009 05:30 PM
Re: Junk customer service at cheap humidors
 
Quote:
Originally Posted by Blueface (Post 700374)
Pete,
Sounds to me like it boils down to money.
If Pvff had paid you well, thereby raising your "whore" status, to say perhaps a $5,000 an hour one, sounds like you would have been fine.:r:r:r
Have you seen the whores on pvff doing interviews at Havana Humidor? Obviously they ain't paying their whores much.

Not sure if 5 grand would bring me back to my whoring days, but I might be tempted to go back to Rio for a week on "business".

joeobx 12-30-2009 05:54 PM
Re: Junk customer service at cheap humidors
 
When I was looking for my new humidor I did a lot of searching and there were a couple of sites that were cheaper, but after calling and speaking to Dave himself I was sold......nuff said:banger

Chris. 12-30-2009 07:15 PM
Re: Junk customer service at cheap humidors
 
Quote:
Originally Posted by CheapHumidors (Post 700285)
This has got to be one of the most bizarre, funny, and entertaining threads I'ev had the distinct pleasure to read. Man o' man. I spit my coffee out on my beautiful dual 29 inch monitors. Thats gunna suck to clean off.

So this is how I see it. We sent an item, it didn't get there in perfect condition. So, as a retailer, and a man of integrity, not to mention devilishly handsom this is what we offered. 1) pick the item up and offer a full refund, 2) pick the item up and send a replacement, or 3) you keep the item and we give you a discount. I think either of those options is pretty fair. However to be called out on those options as being not sufficient doesnt seem fair to me. It isn't like I had somebody in the warehouse jump on the thing before it was sent. It also traveled like 1500 miles, so ya know, poo happens. We were trying to help without the customer incurring any costs. Now, as for the duties thing, and reducing the price on the invoice and "falsifying documents" so the customer pays less, well, you know, I don't want people to have to pay more than they want for customs, duties, brokerage fees, etc, but I also can't jeapordize my company or the 10 people who work for me so somebody can save $40, so matter how much I like them. That isn't to say that sometimes things might "slip" through the cracks ;)

Anways, this thread has taken its own turn, twist and path. I hope I cleared some things up. But as always, feel free to gimme a shout anytime at my personal email addy dave at cheaphumidors.com

Healthy and Happy New Year to you all

You can't ask for better customer service. It's the OP's fault for ordering the thing when he had such a close "deadline" to meet.

icehog3 12-30-2009 11:32 PM
Re: Junk customer service at cheap humidors
 
Quote:
Originally Posted by weak_link (Post 700490)
ps// my butt itches. BAD.
You will be hearing from my copyright attorney.





;) :r :r

lightning9191 12-31-2009 08:27 AM
Re: Junk customer service at cheap humidors
 
Quote:
Originally Posted by icehog3 (Post 700810)
You will be hearing from my copyright attorney.





;) :r :r
You're like the Paris Hilton of the Asylum! :r

Blueface 12-31-2009 10:03 AM
Re: Junk customer service at cheap humidors
 
Quote:
Originally Posted by lightning9191 (Post 701090)
You're like the Paris Hilton of the Asylum! :r
Looks like I will have to fight Tom for that title as I have the picture to prove it.:r:r:r

http://i152.photobucket.com/albums/s...hoto14-1-2.jpg

Resipsa 12-31-2009 10:24 AM
Re: Junk customer service at cheap humidors
 
Quote:
Originally Posted by Blueface (Post 701196)
Looks like I will have to fight Tom for that title as I have the picture to prove it.:r:r:r

http://i152.photobucket.com/albums/s...hoto14-1-2.jpg
I think I'm Blind.

You'll be hearing from my personal injury attorney...

icehog3 12-31-2009 10:34 AM
Re: Junk customer service at cheap humidors
 
Quote:
Originally Posted by lightning9191 (Post 701090)
You're like the Paris Hilton of the Asylum! :r
That would make you Nicole Richie? ;) :r

lightning9191 12-31-2009 10:46 AM
Re: Junk customer service at cheap humidors
 
Quote:
Originally Posted by icehog3 (Post 701242)
That would make you Nicole Richie? ;) :r
If the shoe fits....:r

cbsmokin 12-31-2009 11:11 AM
Re: Junk customer service at cheap humidors
 
Happy New Year!!!

Where did I put my tinfoil hat?

bobarian 12-31-2009 11:33 AM
Re: Junk customer service at cheap humidors
 
Quote:
Originally Posted by Resipsa (Post 701216)
I think I'm Blind.

You'll be hearing from my personal injury attorney...
That's got to be one of the spookiest chop's I have seen! :tf

Blueface 12-31-2009 11:47 AM
Re: Junk customer service at cheap humidors
 
Quote:
Originally Posted by bobarian (Post 701367)
That's got to be one of the spookiest chop's I have seen! :tf
I was having a bad hair day.:r

WyoBob 12-31-2009 09:54 PM
Re: Junk customer service at cheap humidors
 
Quote:
Originally Posted by Blueface (Post 701196)
Looks like I will have to fight Tom for that title as I have the picture to prove it.:r:r:r

http://i152.photobucket.com/albums/s...hoto14-1-2.jpg
Man ------ not even with four bags:D

WyoBob

thebiglebowski 01-01-2010 08:07 AM
Re: Junk customer service at cheap humidors
 
i'm a fan of cheaphumidors.com

i'm not a fan of pvff.com

still trying to figure out what the OP means by **itch and *****ed... :confused:


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