Re: Davidoff customer service SUCK!!!!
 

I say make the old man pay for it. I'm sick and tired of my relatives coming over and breaking items in my home. And it's not the kids either!

Mother-in-law: broke my microwave
Father-in-law: doesn't drink. Fell of his chair and gouged two holes in my wall.
Wife's Uncle: Plopped down so hard on my couch, he broke it!
Wife's nephew (adult):couldn't open our front door with the key and broke the tumblers. Had to replace the entire lock set.
Wife's brother-in-law: plopped on my deck chair. Broke it.

OK...just kidding. Davidoff should have covered. My Xikar hyrgrometer was bad out of the box. Looks like the battery leaked and I sent it back.

But relative stories are true and they should come with warranties or insurance!! I'm sure the fact that most of the items were 13 years old had nothing to do with it :D

Re: Davidoff customer service SUCK!!!!
 

Hmmmmm....seems like wife's family has issues.....:r:r

Re: Davidoff customer service SUCK!!!!
 

No way, my parents raised me and the cost of that (and their stuff I broke while growing up) and the things they do for me don't compare to the price of the cutter.

Re: Davidoff customer service SUCK!!!!
 

I know. I was only kidding. And my inlaws did give me a terrific wife, so I can't complain.

Re: Davidoff customer service SUCK!!!!
 

I just caught this thread, thanks Kevin, this just makes me fricking sick

I ran a business and CS is key. I have never bought their stuff... and I will not if this is not resolved.

I am going to go throw up now....

Re: Davidoff customer service SUCK!!!!
 

CS like that is inexcusable regardless of the product in my opinion. A product should be your name and your company. I am surprised to see that from this company. I know they are high end and deal in large dollar items but if they wont back up a lower end item why would i drop bank on any of their higher priced items. Sorry man looked like a great punch.

Re: Davidoff customer service SUCK!!!!
 

I have to say, it amazes me how many companies pass up these golden opportunities. Look, dad broke the darn thing. You say he pulled gently, Davidoff figures he was in a tug of war with your rottweiler. It shouldn't matter. For the small amount it would take to resolve the issue, they would get an enormous amount of positive PR. Sometimes is easy for companies to product good products, etc. But when something like this happens it's an opportunity that all the advertising dollars in the word can't immitate.

Also, there is a youtube video about social advertising. Runs about 4 minutes and the statistics about who is online, etc. is amazing. the largest growing group is 50 YOA and up. Facebook, Myspace, etc. have actually over taken p_orn as the number one hit on the Internet. Our company's product won't really benefit from social and forum-type advertising, but Davidoff...holy cow :confused:

Re: Davidoff customer service SUCK!!!!
 

I agree, nothing can influence me in a purchasing decsion like a few comments from someone I trust. Either good or bad..... I think most of us would prefer to get our money's value out of a product, but how we are treated matters more. I will spend more (to a point the budget can handle) for better service/support. Cheaper is not always "cheaper".

Re: Davidoff customer service SUCK!!!!
 

Davidoff :td

Re: Davidoff customer service SUCK!!!!
 

PM sent Don, hopefully I can help get you some resolution.

Re: Davidoff customer service SUCK!!!!
 

The thing that bothers me is that they bought Camacho, a cigar company I actually like. F those f%ck heads!

Re: Davidoff customer service SUCK!!!!
 

:tpd: not smoking anymore Davidoff or Avo, well, that is not hard. Not smoking any Camacho, hmmmm, guess there is a price to pay for principles.

Thanks Ian, I don't think it will be resolved, they don't even bother to reply to my email.

Re: Davidoff customer service SUCK!!!!
 

A few weeks ago, Paul (php007) send me a pm and told me he had a few of these punches extra and offered to send me one. Today it arrived. Thank you very much Paul.

Re: Davidoff customer service SUCK!!!!
 

The owner of a B&M in The Netherlands saw the same topic on my Dutch board. He got in touch with Pronk Import, the exclusive Davidoff distributer in The Netherlands a few months ago. Earlier this week I got a call from the B&M owner (Yuri Dijkstra from www.thesaloon.eu ) and an email from a Pronk representative, they replaced the punch. They couldn't get the AVO punch, but I am getting a Zino punch.

Davidoff USA could and should learn something from Pronk and The Saloon.

Re: Davidoff customer service SUCK!!!!
 

wow....nice!....now send me all those Davidoffs you won't smoke!

Re: Davidoff customer service SUCK!!!!
 

Very sorry to hear this Ferdinand, but it sounds like you have got a resolution, or one coming, now about this quote:
I would be happy to take them off your hands.....only semi kidding :)

Re: Davidoff customer service SUCK!!!!
 

They are long gone.

Re: Davidoff customer service SUCK!!!!
 

HA HA, I guess so......I didn't even see the dates of these posts...:sl:rolleyes:....I'll just be over here, don't mind me.

Re: Davidoff customer service SUCK!!!!
 

I picked the new punch up yesterday, it's awesome. Big ups to the Dutch distributer of Davidoff and the B&M owner of The Saloon Almere

Re: Davidoff customer service SUCK!!!!
 

Now THAT is CS, they didn't even sell you the punch and are making the situation right. A few bucks for a punch vs a likely long-time customer.......isn't that a no brainer?