Re: cheaphumidors.com purchases??
 

sounds like "deja Vu" to me.

honestly, i'm not going to sit here and slander anyone anymore. Linda, thank you for noting your experience. Everytime i've ever had an issue with a cigar company i get a "no questions asked" return and replace (if i desire) because that (in my humble opinion) is the way to keep your customers happy.

Its great that it got worked out. BUT, it shows poor character when a company tries to shove the blame somewhere else instead of jsut fixing the problem.

Customer service to me, means that you take the heat regardless of if it is your problem or not. I work in healthcare in the staffign industry... what do you think i tell my clients when they say one of my workers did not eprform to their likings??? do i chuck the worker under the bus? NO, i take the heat, ebcause that's what they expect... from me... because they are customer... i tell them that its my fault and i'll handle it (its the whole "benefit of the doubt" thing)



Regardless, i'm done here, i noted a situation and people jumped down my throat... then someone else noted a similar situation and the numbers speak (to me at least).


No offense Dave,nothing personal. this is business. You should expect constructive criticism and thus far you have (and you've taken it well).

To the onlookers, i'm glad some of you had satisfying experiences with Cheaphumidors.com.

i challenged people to show me bad customer service about thompsons and so far i've gotten 2 instances.... the same as cheaphumidors. the only difference is that i've had 5 positive experiences with thompsons and zero experiences with cheaphumidors... BEst of luck to both companies. I will take the thompson "bad CSR experiences" into consideration. thanks for those who posted those up.


On a better note, I've never had a bad experience with Tampahumidors.com and i've bought 4 imperfect humidors from them. But if people have had bad experiences, please let me know!

Re: cheaphumidors.com purchases??
 

http://www.complaintsboard.com/compl...ars-c6929.html


Theres a few (pages) to start with

Re: cheaphumidors.com purchases??
 

Jumped down your throat? :hm

Does the bold mean your leaving us?

Re: cheaphumidors.com purchases??
 

(point of clarification) ahc4353 - this thread.

Re: cheaphumidors.com purchases??
 

Who jumped down your throat? It seems like we were all engaged in a pretty darn civil conversation to me...my apologies if I came off as aggressive.

People who had a personal positive experience regarding CH chimed in to say so.

Take Thompson's out of the discussion for a second as that is already a hot button topic for some folks.

You seem to really like and stand behind Tampa Humidors.

Now what if someone asks about Tampa Humidors. And then I posted that a one time I saw a guy have a poor experience with them. You would probably post that you had personally had a good experience right? And what if a couple other guys chimed in and said so as well? Then I continued to maintain that because I saw/heard (second hand one side of a story) that there was a problem that made them a bad company to deal with? You might feel compelled to defend the company that had treated you well.


People disagreeing with you is not an attack. It is a discussion.


As far as the "numbers speaking" I still can't quite understand how dozens if not hundreds of negatives for Thompson's is less than the 1 and 1/2 for cheap humidors, I must have taken a different math class. ;)

Re: cheaphumidors.com purchases??
 

Did you read the entire posting? You obviously missed Dave's first e-mail to me on December 24th where he gives me 3 options…particularly option 1.

1) We can send a replacement. This requires us filing a claim with the shipping company and them picking the item up for inspection. The damaged item must be placed in all original packaging and available for pickup. Pickup typically takes 1-3 days, and the claim takes around 5-7 days. Once the claim is complete we can send a replacement item to you at no additional expense.

When I responded to Dave on December 25th noting that I would like to exercise option 1 (humidor replacement) he pulled that option off the table. I was not interested in a discount on the product…I was not interested in store credit…I simply wanted an undamaged humidor…the humidor I paid for. I did not buy an “imperfect” humidor…I purchased a new one…and that is all I wanted.

After many e-mails back and forth and seeing how Dave was trying to dance around absorbing any cost himself, I had second thoughts about sending the humidor back. Seeing how Dave was attempting to get the shipping company to cover the damage and seeing how his story changed from one e-mail to the next, I was reluctant to send a humidor back to Dave at my expense and hope that he sends a replacement. I was already burned by Dave once, do I want to risk sending a humidor back and hope that he returns a new one after the e-mail correspondence we had. Some of you may have, but I was not willing to take the chance of being burned twice.

Dave does deserve kudos for responding on Christmas Eve and Christmas day…that is commendable. However, I believe he should have honored the option number 1 that he offered to me up front. In the end, I did not request a discount or an in-store credit and did not send the humidor back…that was my choice.

I wish everyone well if they purchase items from CheapHumidors…I will not. The original poster of the thread was asking for experiences with CheapHumidors and I assumed the poster wanted to hear the good and bad. Please keep in mind that any time you order from an online company and you receive your purchase within few days (and undamaged) everyone is happy….you see customer responses like “fast shipping, great company, excellent product.” This is not a true test of a company’s customer service…a true test is when they have to deal with customer issues and how they handle it.

Since I am not a cigar smoker I doubt that I will check in with this forum after today so I want to wish everyone a safe and happy New Year.

Enjoy your cigars guys, :ss
Linda

Re: cheaphumidors.com purchases??
 

Maybe I wasn't clear...in Dave's first e-mail, option 1 included covering the cost of shipping the item back to him. When he finally agreed to replace the humidor (after many e-mails) the return shipping cost was out of my pocket. He did not honor his original option number 1. Dave has this all figured out where he assumes no out-of-pocket costs.

Re: cheaphumidors.com purchases??
 

I think that we all need to agree to disagree. I can't believe how far this has gone. It works both ways, some people are happy, some are not. Some people had issues that were resolved (Icehog for example) some people did not (Linda).

I think that my original point was that while there may have been some issues the majority of the customers were happy. No one bats 1000 in retail. It's not possible.

Either way I'm glad that everything worked out (sort of - like you said, it was your choice not to return it in the end) with your husband's gift.

Anecdotally my fiancé bought be a humidor at a Marshall's or TJ MAX or something like that and while it is nice looking on the outside it is lined with aromatic cedar and therefore not fit to store cigars in. I love it anyway and display it proudly (but empty :)) because it came from her and she was thoughtful enough to think of me when she saw it. Not completely the same situation but I hope that is the spirit of the conclusion that you and your husband reached.

Re: cheaphumidors.com purchases??
 

I agree, Linda.

When the door I received for the cabinet humidor wasn't up to standards, Dave had a new one out to me the next day, and told me to discard the unusable one.

So my experience was a great one, as was my other cabinet purchase that went off without a hitch.

From what I have read here and other forums, I would change "some" to "the vast majority". :2

And remember, you have not had any "dissatisfactory" experiences....you just know someone who said they did.

Hope that isn't "jumping down your throat".

Re: cheaphumidors.com purchases??
 

Man, I can't win. Look, last year we sent out over 20,000 orders. I am sure there will be some people that had or have problems. We are only human. Mistakes happen. Things get wrecked in transit. Lost in the mail, etc. We try our best to fix them. Most people end up satisfied. Some people never are satisfied. I have come to realize after 12 years in the business that most people are inherintly good. There is just a small percent that likes to complain and will never be satisfied. I tried to help out Linda then she changed her mind and felt it better to file a complaint with the BBB. Heck, I even informed her she sent the complaint to the wrong BBB and gave her the address for the correct one so it would have a fair shake at getting to us for response. Linda, if you read this, I;d still like to help you. You know my emil.

Re: cheaphumidors.com purchases??
 

Guys I know i'm a nobody here but I thought I would share my thoughts on all of this.

There is not one single vendor out there that has a 100% satisfaction rate... maybe you just haven’t found the one person that wasn’t happy.. But they do exist.

There are people in this world that will never be satisfied and that’s a fact. You need to look at a vendor’s track record as a whole and not jump on a bandwagon because one person has a horror story to tell.


I can all but guarantee that in that horror stories you being a third person will never have the entire story from both sides. Thus never be totally informed.


Also people you need to remember when ordering a natural product (a wood humidor or a cigar) that it may or may not have color variations and different textures. This is not the fault of the manufacturer but most still replace or discount the item based on that. I have not seen pictures or images of the damage but i’m sure it was enough for anyone to complain .... if you believe that you have never done customer service.


As for me I will look at an overall rating or ask people that I trust for an HONEST opinion of any dealings they have had with a vendor.

Re: cheaphumidors.com purchases??
 

:tpd:
Exactly...."I know a guy who got bad service" ain't a review, it's an anecdote.

Re: cheaphumidors.com purchases??
 

I purchased the Tuscany Cigar Humidor from CH back in August of 2005 without a hitch. Been happy with it eversince (although I've outgrown it and it now sits near El Cooliador):ss

Re: cheaphumidors.com purchases??
 

Seems to me that a lot of issues result from poor communication. Pictures are very helpful to the retailer if the purchaser is complaining about some aspect of the purchase.

In the case at the other place, the guy received a unit damaged on transit. What did he do? First thing, season it. Hello ..... the box was crushed, this was obviously shipping damage .. you season it for means you plan on keeping it. Bugs Bunny said it well.

In the other case, although it was suggested that the damage was during manufacturing, a crushed corner sounds more like shipping damage to me, which is probably why filing a claim with the shipper was one of the options. If the OP provided pictures of the shipping container and the unit, the seller would know immediately what the scoop is.

I've purchased from cheaphumidors many times with no problems to report. I've purchased from Thompsons once and was annoyed with random phone calls from those idiots for months. As well, their house brand cigars resoundingly suck. I should have known better on Thompsons .. but I saw a "deal" that was too good to turn down. Their service also sucked, the cigars arrived very dry, the shipment was very slow, and their house brand cigars sucked ... reeking of ammonia was the least of their faults.

Thompsons is a place that I will avoid like the plague forever. They sometimes send me catalogs ... I toss them immediately. Cheaphumidors is one of the first places that I look for things that they sell. YMMV.

I have a friend who is anal about anything that he buys. To the point that he bugs the **** out of me. I would hate to be a retailer with him as a customer. I saw what he complained about once with an ebay purchase. I just laughed ... it (the problem) would not have bothered me one bit, but he was pretty much foaming at the mouth over it.

Re: cheaphumidors.com purchases??
 

I am getting in on this discussion late, but I have had a constant question nagging me...

Do these humidors (at cheap humidors.com et. al) have spanish cedar veneer or solid pieces??

It is very hard to tell the difference unless you really disect the wood. I have refurbished a few humi's in the last year and have found many (most) mass-produced humi's only use a very thin sheet of spanish cedar covering all sides of the interior. These were NOT fake humi's, but nicely appointed, yet "made in china" average variety humis - nice seals etc.

My second question, where can one find inexpensive humi's/cabinets, with solid thicker (ex. 1/4 inch cedar) without this veneer garbage??

here is an example of a humi I refurb'ed... all veneer, great seal, good aroma etc...

Attachment 1415

Attachment 1416

gave this to a friend who really digs it.

My personal desktop has solid cedar 'planks' inserted all around the bottom, and the top about
3/8th inch thick, with solid cedar top & bottom.