cheaphumidors.com purchases??

[icantbejon]

I'm sure people have purchased from cheaphumidors.com in the past. I was just curious if anyone has any comments on their products and services. Do they put a good humidor together? I'm in the market for a nice cabinet humi and these guys seem to offer some good prices and have good looking products. Thoughts?

[Footbag]

I've got the Verona. It is well made for the money and has a good seal. I have an Avallo Accumonitor with 2 canisters, one for above the drawers and one for below. That would be my humidifier suggestion on any of the cabs with drawers in the center.

If you're patient, some of those cabs go off one C-Bid frequently. You just have to wait for a deal, but can save a lot of money. One is on there right now.

At some point, probably when mine is full, I'll get a Aristocrat with temp/humidity control. So If you want the best, consider them.

[j-easy]

im very happy with my desktop from cheaphumidors

[GTsetGO]

i bought some hygrometers from there and had a good experience with the transaction

[icehog3]

I bought two cabinet humidors from them years ago, both good experiences.

I actually had an issue with the door on one of them, contacted me and they sent a replacement Next-day shipping, and told me just to pitch the defective door. I was more than satisfied with their customer service.

[Whee]

I've bought two humis from them. The Footlocker and a scratch and dent that I have yet to find the scratch or dent. Very good people to do business with.

[ChicagoWhiteSox]

i got a desktop from them, and its a great humi!

[Tenor CS]

Count me as one more positive testimonial. I love my humidor that I got from them, and their shipping is fast.

[ChicagoWhiteSox]

Count me as one more positive testimonial. I love my humidor that I got from them, and their shipping is fast.

yes, shipping was fast for me as well

[pmp]

If you are interested in anything they sell hit me up. I sell the same products they do, same day shipping(before 5pm EST) and I sell them for less almost across the board. Not trying to toot my own horn but as a new retailer they are my major competition and I'll go out of my way to give low prices and great service.

[Kreth]

I just ordered a desktop from them. The website says orders may take 48 hours to process, but I had an e-mail by the end of the day that my order had been shipped. I ordered Friday with standard shipping, and received it today. 3 business days Tampa to NY.
Oh, and the humidor is very nicely constructed. Can't wait to load it up with my smokes.

[s15driftking]

i saw a guy who bought an imperfect and it was damaged during hsipping. they left him out to dry.


I have had great luck with Tamphumidor.com and Thompsoncigars.com


cant speak for much else.

[icehog3]

i saw a guy who bought an imperfect and it was damaged during hsipping. they left him out to dry.




Did they claim the damage was the original "imperfection'?

[newcigarz]

I had a great experience with them. Got a cabinet humi from them ( before my Aristocrat) that I still have. I had a problem with a broken catch on the door and they got a new one out quick.

It's not an Aristocrat, but for the money it served it's purpose well.

http://www.fototime.com/5A1D37A9269E8CD/standard.jpg

[icehog3]

I had a great experience with them. Got a cabinet humi from them ( before my Aristocrat) that I still have. I had a problem with a broken catch on the door and they got a new one out quick.

It's not an Aristocrat, but for the money it served it's purpose well.

http://www.fototime.com/5A1D37A9269E8CD/standard.jpg

That's one of the same ones I bought from them, Tony. Served me well for a couple years, and now is serving another Inmate well. I had a problem with the first door they sent for it, and they sent me a new one overnight, and told me to just pitch the bad one rather than ship it back.

[Rabidsquirrel]

i saw a guy who bought an imperfect and it was damaged during hsipping. they left him out to dry.


He should have contacted the shipping company first.

[s15driftking]

Did they claim the damage was the original "imperfection'?

i say yes, it was in-fact the reason why it was sold as an imperfect.

read post 14.

http://www.puff.com/forums/vb/accessory-reviews/200390-imperfect-footlocker-cedar-trays-question.html

[AD720]

i saw a guy who bought an imperfect and it was damaged during hsipping. they left him out to dry.


I have had great luck with Tamphumidor.com and Thompsoncigars.com


cant speak for much else.


I find it slightly ironic that one person, one time has an issue with cheaphumidors.com and you are ready to write them off forever but many people, many times have had problems with Thompsons and you continue to tout them as great. There may be more people who have had issues but it seems like this is the one that is brought up every time cheap humidors in mentioned.

As I said in the other thread it was obvious (to me) that the damage occured in shipping. The OP of that thread posted a few things that cheaphumidors.com said but we really only see one side of the story there. I'm not saying the OP is lying or anything, but keep in mind when people are upset, especially about $$, that things often get confused/misunderstood and emotions on both sides of the cash register can get in the way of coming to an amicable conculsion. Who knows what was really said? There comes a point as a retailer when you have to except that nothing that you can do is going to satisfy certain unhappy customers.

My :2 (and with every attempt to not be a shill) -

I, personally, have had a postive experence with cheaphumidors.com. Others have had postive exeperences with them as well.

[s15driftking]

Cigar customer service is different from alot of other industries.

Put it this way. Every place that i've ever done business with, that i've had quality issues with, has done right by their customer service and satisfied me to no end by making things work.

I EXPECT every cigar (and related) company to do the same, and when i see one who doesn't, I have no choice but to write them off. Not once have i had a problem with thompsons... and if i did, i wouldnt go there anymore.

And when a guy gets a busted up humidor that had much more extensive damage than a normal "imperfect" i would expect the company to RETURN the item. And if they dont return it... they are basically seeing "haha, we pawned the beat up **** off on you and we wont take it back"...Technically, if its an imperfect, why cant they take it back and re-sell it as an imperfect? the answer is. its worse that just an "imperfect" should be and they dont want that beat up box back... Truth


Case in point - i wont support people who pawn and overly "imperfect" humidor off on someone and wont take it back. Done

[dillio]

I bought the Treasure Dome last year. Everything's kosher with the humi. I also bought my first set of beads from them, major mistake. Buy your beads from shilala, Scott. The hygro I got from them is the best that I have.

Also go to Wal-Mart and buy a 150 quart cooler.

You'll need it:ss:ss

[Kreth]

Cigar customer service is different from alot of other industries.

Put it this way. Every place that i've ever done business with, that i've had quality issues with, has done right by their customer service and satisfied me to no end by making things work.
Help me understand this logic. You won't do business with cheaphumidors.com because of *1* customer service issue, but you'll do business with Thompson despite *many* customer service issues? I mean, I'm a newbie, and I'd think twice before buying from Thompson.

[tobii3]

#1 - cheaphumidors is an excellent retailer

#2 - did NO ONE NOTICE this particular point???

FERGIE NEEDS A VINO!!!!!

:D

[s15driftking]

Help me understand this logic. You won't do business with cheaphumidors.com because of *1* customer service issue, but you'll do business with Thompson despite *many* customer service issues? I mean, I'm a newbie, and I'd think twice before buying from Thompson.


No, what im saying is that i've never heard a story that the customer has gotten so blatantly screwed.

If you have a similar story about Thompsons, please share. I will deffinitely make a decision based upon your instance as i did with the guy in the link i posted.

[sli38]

I've never had a problem. They are good people.................

[Kreth]

If you have a similar story about Thompsons, please share. I will deffinitely make a decision based upon your instance as i did with the guy in the link i posted.
This (http://www.ripoffreport.com/reports/0/152/RipOff0152603.htm)? Or maybe these (http://www.complaintsboard.com/bycompany/thompson-cigar-a33411.html)? If I Google a company name and see a lot of complaints on Ripoff Report et al; that's a big red flag to me...

[icehog3]

i say yes, it was in-fact the reason why it was sold as an imperfect.

read post 14.

http://www.puff.com/forums/vb/accessory-reviews/200390-imperfect-footlocker-cedar-trays-question.html
Seriously? That's it? I don't see a big story about how it was trashed, I see that the guy told them it was dented. Maybe a little clearer communication from him might have solved the problem. I was able to communicate my issue to cheaphumidors, and they solved it in one day. ;)

[AD720]

Cigar customer service is different from alot of other industries.

Put it this way. Every place that i've ever done business with, that i've had quality issues with, has done right by their customer service and satisfied me to no end by making things work.

I EXPECT every cigar (and related) company to do the same, and when i see one who doesn't, I have no choice but to write them off. Not once have i had a problem with thompsons... and if i did, i wouldnt go there anymore.

And when a guy gets a busted up humidor that had much more extensive damage than a normal "imperfect" i would expect the company to RETURN the item. And if they dont return it... they are basically seeing "haha, we pawned the beat up **** off on you and we wont take it back"...Technically, if its an imperfect, why cant they take it back and re-sell it as an imperfect? the answer is. its worse that just an "imperfect" should be and they dont want that beat up box back... Truth


Case in point - i wont support people who pawn and overly "imperfect" humidor off on someone and wont take it back. Done


I give up. :bh

[AD720]

Seriously? That's it? I don't see a big story about how it was trashed, I see that the guy told them it was dented. Maybe a little clearer communication from him might have solved the problem. I was able to communicate my issue to cheaphumidors, and they solved it in one day. ;)


:salute:

[icehog3]

I EXPECT every cigar (and related) company to do the same, and when i see one who doesn't, I have no choice but to write them off. Not once have i had a problem with thompsons... and if i did, i wouldnt go there anymore.



Let me make sure I am understanding this....You didn't have a problem with cheaphumidors, your friend did. So you "saw one who doesn't (provide the cutomer service you expect)", so you "have no choice but to write them off."

OK.....so you have seen scores of people screwed by Thompson's on the boards, why don't you "write them off"? :confused:

Seems to me you are using one logic to do one thing, and not following the same logic on another. I smell an agenda. :2

[s15driftking]

Thats the point Icehog, I HAVENT seen horror stories abotu Thompson. I havent checked the two links posted above. But i will read them, and if it warrants reconsideration. i will take the advice and use it wisely!

[mikeyj23]

This thread is as good as a mensa calendar in the morning.
Posted via Mobile Device

[tobii3]

....I HAVENT seen horror stories abotu Thompson.....

:r:r:r

Friends don't let friends buy from Thompsons........:hm

[icehog3]

Thats the point Icehog, I HAVENT seen horror stories abotu Thompson. I havent checked the two links posted above. But i will read them, and if it warrants reconsideration. i will take the advice and use it wisely!

So, let's say someone has eBay type feedback and has something you want to buy. You check his user feedback, and he has 200 positives, and one big horror story written on his feedback page. You write him off because one in 201 people say they are dissatisfied?

[ahc4353]

Personally I find this to be great logic. Never buy from any company who has one negative feedback. Think of the money you would save. You would never buy another thing!

:D

And Tony, when you think you might wanna unload that old one please send me a PM. :tu

And on topic, my humidor is from cheaphumidors, is an imperfect, can't find the flaw, works perfect.

[14holestogie]

If you're going to actually put any humidor into use, eventually they're all going to be imperfect. I have 4 different, some bought used, some new. They all have some defects now after I've used them. Pretty is nice, but function is what counts. If you can't stand any defects, don't order an imperfect. I certainly would not expect someone selling me an imperfect humidor to send me a perfect one. It'd be nice, but it shouldn't be expected.

[SilverFox]

Nothing personal s15 but your direct experience with Cheaphumidors is nil. What you know about them (I use know very loosely) is third party hearsay with none of the other side being represented. Recognize that if we used that logic in our criminal justice system you could be sent to the Chair because I say I know a guy that saw you commit the crime...........nope doesn't work for me.

As for the OP I have purchased 3 times from cheaphumidors.com and had many phone calls and emails with Dave of Cheaphumidors.

I had a humidor arrived with cracked glass in it. I emailed Dave and he said send pictures I sent pictures, he said I check em all personally must be the shipper, I say ok what should I do, he says you don't do anything, keep the broken one if you want and I will ship out a new one today.

The next time I order a smaller box for a friend, he remembers the prior issue and sends me a note, I gave you a 5% discount and free shipping on this one from your prior problems - problems what what problem he handled it perfectly.

The last was a travel humidor and it was shipped fast and I had no problems.

Those are my direct experiences as per your request. Those are my experiences with cheaphumidors.com

[CheapHumidors]

Mind if I chime in here? Firstly hi everyone, this is Dave, owner of Cheaphumidors.com. member of the board contacted me today and suggested I check out this thread. Nice to see such a vibrant online community, never knew CA even existed until today. Definately will add to my bookmarks.

I really appreciate the kind words you have been throwing around about me here. I did want to address s15driftking as I don't believe he has the entire story.

On November 13th a customer, named David purchased an imperfect foot locker humidor and some trays. He received the item and the humidor had a dent in the corner and the trays were broken. He sent an email, however we never received it. Hey email isn't perfect, but his second email made it through and he was very upset that the trays arrived broken, and the humidor had a dent. Now look, we sell imperfect items, they are fully functioning, but will have a dent or nick or ding, thats why they are reduced in price. The trays however were new and shouldn't be damaged at all. This is exactly what we wrote back to him:

David,

We are happy to send new trays if they are damaged, those certainly should not have been and I apologize. As for the humidor, it is an imperfect and sold as such. The ding is what makes it an imperfect. The damage to the box doesn't mean it occured in transit, more likely it was sent that way, hence why it was an imperfect. Imperfects, as with all of our models come with a 30 day moneyback guarantee. If you do not like the imperfection or anything else you can certainly send it back for a refund. Imperfects are tested to ensure they work and are not intended to be show pieces, just a practical storage method that is 20%+ less than our regular prefect prices.

Dave

We followed up later in the day with this email:

If you are not happy with the humidor you just need to send it to us, and if you want a replacement and we have another imperfect we can send it, and you c an use the brass plate on the new item. If we don't have another imperfect you can opt for a store credit or credit to your credit card. As for the trays, you wouldn't be responsible for those as they were broken and we can send replacements free of charge.

Some 20 days later and I never heard back from the guy. I was more than happy to take care of everything for the guy.

So, I am sorry if there is/was some confusion on what went down. I hope that clears things up for you s15driftking and if you ever need anything please feel free to let me know.

[Kreth]

Welcome to the forum, Dave. The Prestige I purchased from you last week looks great and I'm (im)patiently waiting for it to season up so I can get my smokes in there.

[14holestogie]

Mind if I chime in here? Firstly hi everyone, this is Dave, owner of Cheaphumidors.com. member of the board contacted me today and suggested I check out this thread. Nice to see such a vibrant online community, never knew CA even existed until today. Definately will add to my bookmarks.

I really appreciate the kind words you have been throwing around about me here. I did want to address s15driftking as I don't believe he has the entire story.

On November 13th a customer, named David purchased an imperfect foot locker humidor and some trays. He received the item and the humidor had a dent in the corner and the trays were broken. He sent an email, however we never received it. Hey email isn't perfect, but his second email made it through and he was very upset that the trays arrived broken, and the humidor had a dent. Now look, we sell imperfect items, they are fully functioning, but will have a dent or nick or ding, thats why they are reduced in price. The trays however were new and shouldn't be damaged at all. This is exactly what we wrote back to him:

David,

We are happy to send new trays if they are damaged, those certainly should not have been and I apologize. As for the humidor, it is an imperfect and sold as such. The ding is what makes it an imperfect. The damage to the box doesn't mean it occured in transit, more likely it was sent that way, hence why it was an imperfect. Imperfects, as with all of our models come with a 30 day moneyback guarantee. If you do not like the imperfection or anything else you can certainly send it back for a refund. Imperfects are tested to ensure they work and are not intended to be show pieces, just a practical storage method that is 20%+ less than our regular prefect prices.

Dave

We followed up later in the day with this email:

If you are not happy with the humidor you just need to send it to us, and if you want a replacement and we have another imperfect we can send it, and you c an use the brass plate on the new item. If we don't have another imperfect you can opt for a store credit or credit to your credit card. As for the trays, you wouldn't be responsible for those as they were broken and we can send replacements free of charge.

Some 20 days later and I never heard back from the guy. I was more than happy to take care of everything for the guy.

So, I am sorry if there is/was some confusion on what went down. I hope that clears things up for you s15driftking and if you ever need anything please feel free to let me know.


...and that my friends is how customer service works. Thanks for the clarification and welcome to the site, Dave.

[CheapHumidors]

...and that my friends is how customer service works. Thanks for the clarification and welcome to the site, Dave.

Thanks!!! Now I have to go freeze my ass off here in Tampa. 27 degrees, freaking ridiculous.

[AD720]

Thanks for chiming in Dave.

You might want to do an intro over in the "Retailers" sections. Then you get your name in shiny green (designated as a retailer).

[pnoon]

Welcome to The Asylum, Dave.
You might want to do an intro over in the "Retailers" sections. Then you get your name in shiny green (designated as a retailer).
I'll make that happen now.

[newcigarz]

Thanks!!! Now I have to go freeze my ass off here in Tampa. 27 degrees, freaking ridiculous.

welcome Dave, cool here in Florida today, Huh?

[AD720]

I'll make that happen now.

Now that is service! :dance:

[zmancbr]

Now that is service! :dance:

Peter is all over like Bao on a... well I better not say... :r

[s15driftking]

appreciate the clarification Dave.

My misinformation, i apologize.

I'm glad to see that the issue has been met head on with a rep. from the company.

[Linda]

My husband mentioned that a thread is running regarding CheapHumidors. Remember, everyone is happy with a company’s customer service when they have no problems or issues to report…a company’s true test of their customer service is when a customer has a problem or issue and how the company handles it. Dave at CheapHumidors failed miserably. I currently have an active complaint filed with the West Florida Better Business Bureau against CheapHumidors.

Here’s my recent experience with Dave.

November 24, 2008 – Ordered 25-50 glass top humidor from CheapHumidors. I received the humidor the following week, opened the box for a quick inspection, wrapped it in Christmas paper and placed it beneath the tree.

December 23, 2008 – My husband opens the humidor to find the top right corner is damaged/crushed and touched up with a furniture marker.

December 23, 2008 – Sent the following e-mail to Dave:
The humidor ordered from your company was a gift to my husband for Christmas. Upon opening the humidor we noticed that the back right corner (the lid of the humidor) was crushed. What is interesting is that it appears to be touched up with a colored marker...most likely damaged during manufacturing. Since this is a Christmas gift and a gift that will be used for a lifetime, I would like to return the humidor for a replacement. Please send a pre-shipping label.

December 24, 2008 – Dave response:
I am very sorry to hear that one of our products arrived to you in less than perfect condition. We take precautions to ensure that items arrive safely, although sometimes problems do occur.
We have a few options, and will be happy to entertain either of them for you.
1) We can send a replacement. This requires us filing a claim with the shipping company and them picking the item up for inspection. The damaged item must be placed in all original packaging and available for pickup. Pickup typically takes 1-3 days, and the claim takes around 5-7 days. Once the claim is complete we can send a replacement item to you at no additional expense.
2) We can offer you a discount on the item you received to keep it as an imperfect. This typically takes us 1-2 days to complete and the amount it credited back to your account
3) We can offer a store credit if you wish to keep the item. This is generally more than the discount offered in option 2.
Please just let us know which course of action you wish for us to take and we will be happy to put the gears in motion.
We want to make sure you are 100% satisfied.

December 25, 2008 – My response:
I would like to have the item replaced since it was a Christmas gift. The ding in the corner is very noticeable. It appears it was touched up with a furniture marker before shipping. What do I need to do other than have the humidor in the original box and ready for shipping?

December 26, 2008 – Dave’s response:
I am sorry, the only option we have right now is a store credit or discount on your card since it is 30 days since the damage was reported on the item.

December 26, 2008 – My response:
You have to be kidding...right! I ordered the humidor on November 24 and sent an e-mail notifying you of the damage on December 23rd. It was a Christmas present and was not opened until December 23rd. Plus, it is obvious the damage was caused during manufacturing and covered up with a brown marker.

December 26, 2008 – Dave’s response:
The problem is that you can't wait 25+ days after receipt to notify us of damage. It is too late to file a claim with the shipper.

December 26, 2008 – My response:
The shipper is not the problem...the damage was done during manufacturing and covered up with a marker. It appears that you want the shipper to pay for your product that was damaged during manufacturing instead of standing behind your product.
I am still requesting a replacement....nothing more.

December 26, 2008 – Dave’s response:
Normally a customer would notify us within a few days of receipt to let us know of a problem. We do not honor claims after 25 days. However, if you wish to send the item back we will replace it for you as a coutesy. Our address is: 217 Hobbs St #106 Tampa, FL 33619

December 26, 2008 – My response:
Thank you...this is all I wanted. I am disappointed that you initially tried to put the blame off on the shipping company and then turned the blame to me when it was damaged (and covered up) during manufacturing.

December 27, 2008 – My final response:
Dave,
After careful consideration, I am no longer interested in a replacement humidor. That was a viable option early in our correspondence. After receiving many e-mails from you and seeing first-hand how your policy/story changes from one e-mail to the next I am reluctant to send you the damaged humidor (at my expense) in hopes of you sending a replacement.

The first e-mail I received from you stated that a shipping pickup would be issued…but that is when you were trying to get the shipping company to pick up the tab. You also need to read your web page, your last e-mail says that you do not honor claims after 25 days but your web site states a 30 day money back guarantee. It doesn’t matter if a customer contacts you on the 1st or the 30th day after purchase; you have a 30 day money back guarantee. :bh

[AD720]

So on the 26th you got exactly what you wanted and then on the 27th you changed your mind?

:confused::confused:

[14holestogie]

Yep, looks like a customer service failure to me.

Problem resolved within, what, 4 days? Customer got what they wanted, and then refused the deal they brokered.

Who do these businessmen think they're dealing with?

Wow.

[AD720]

Yep, looks like a customer service failure to me.

Problem resolved within, what, 4 days? Customer got what they wanted, and then refused the deal they brokered.

Who do these businessmen think they're dealing with?

Wow.

Over a holiday no less.

[s15driftking]

December 26, 2008 – My response:
Thank you...this is all I wanted. I am disappointed that you initially tried to put the blame off on the shipping company and then turned the blame to me when it was damaged (and covered up) during manufacturing.


sounds like "deja Vu" to me.

honestly, i'm not going to sit here and slander anyone anymore. Linda, thank you for noting your experience. Everytime i've ever had an issue with a cigar company i get a "no questions asked" return and replace (if i desire) because that (in my humble opinion) is the way to keep your customers happy.

Its great that it got worked out. BUT, it shows poor character when a company tries to shove the blame somewhere else instead of jsut fixing the problem.

Customer service to me, means that you take the heat regardless of if it is your problem or not. I work in healthcare in the staffign industry... what do you think i tell my clients when they say one of my workers did not eprform to their likings??? do i chuck the worker under the bus? NO, i take the heat, ebcause that's what they expect... from me... because they are customer... i tell them that its my fault and i'll handle it (its the whole "benefit of the doubt" thing)



Regardless, i'm done here, i noted a situation and people jumped down my throat... then someone else noted a similar situation and the numbers speak (to me at least).


No offense Dave,nothing personal. this is business. You should expect constructive criticism and thus far you have (and you've taken it well).

To the onlookers, i'm glad some of you had satisfying experiences with Cheaphumidors.com.

i challenged people to show me bad customer service about thompsons and so far i've gotten 2 instances.... the same as cheaphumidors. the only difference is that i've had 5 positive experiences with thompsons and zero experiences with cheaphumidors... BEst of luck to both companies. I will take the thompson "bad CSR experiences" into consideration. thanks for those who posted those up.


On a better note, I've never had a bad experience with Tampahumidors.com and i've bought 4 imperfect humidors from them. But if people have had bad experiences, please let me know!

[poker]

http://www.complaintsboard.com/complaints/thompson-cigars-c6929.html


Theres a few (pages) to start with

[ahc4353]

Regardless, i'm done here, i noted a situation and people jumped down my throat... then someone else noted a similar situation and the numbers speak (to me at least).


Jumped down your throat? :hm

Does the bold mean your leaving us?

[s15driftking]

(point of clarification) ahc4353 - this thread.

[AD720]

Regardless, i'm done here, i noted a situation and people jumped down my throat... then someone else noted a similar situation and the numbers speak (to me at least).



Who jumped down your throat? It seems like we were all engaged in a pretty darn civil conversation to me...my apologies if I came off as aggressive.

People who had a personal positive experience regarding CH chimed in to say so.

Take Thompson's out of the discussion for a second as that is already a hot button topic for some folks.

You seem to really like and stand behind Tampa Humidors.

Now what if someone asks about Tampa Humidors. And then I posted that a one time I saw a guy have a poor experience with them. You would probably post that you had personally had a good experience right? And what if a couple other guys chimed in and said so as well? Then I continued to maintain that because I saw/heard (second hand one side of a story) that there was a problem that made them a bad company to deal with? You might feel compelled to defend the company that had treated you well.


People disagreeing with you is not an attack. It is a discussion.


As far as the "numbers speaking" I still can't quite understand how dozens if not hundreds of negatives for Thompson's is less than the 1 and 1/2 for cheap humidors, I must have taken a different math class. ;)

[Linda]

So on the 26th you got exactly what you wanted and then on the 27th you changed your mind?

:confused::confused:


Did you read the entire posting? You obviously missed Dave's first e-mail to me on December 24th where he gives me 3 options…particularly option 1.

1) We can send a replacement. This requires us filing a claim with the shipping company and them picking the item up for inspection. The damaged item must be placed in all original packaging and available for pickup. Pickup typically takes 1-3 days, and the claim takes around 5-7 days. Once the claim is complete we can send a replacement item to you at no additional expense.

When I responded to Dave on December 25th noting that I would like to exercise option 1 (humidor replacement) he pulled that option off the table. I was not interested in a discount on the product…I was not interested in store credit…I simply wanted an undamaged humidor…the humidor I paid for. I did not buy an “imperfect” humidor…I purchased a new one…and that is all I wanted.

After many e-mails back and forth and seeing how Dave was trying to dance around absorbing any cost himself, I had second thoughts about sending the humidor back. Seeing how Dave was attempting to get the shipping company to cover the damage and seeing how his story changed from one e-mail to the next, I was reluctant to send a humidor back to Dave at my expense and hope that he sends a replacement. I was already burned by Dave once, do I want to risk sending a humidor back and hope that he returns a new one after the e-mail correspondence we had. Some of you may have, but I was not willing to take the chance of being burned twice.

Dave does deserve kudos for responding on Christmas Eve and Christmas day…that is commendable. However, I believe he should have honored the option number 1 that he offered to me up front. In the end, I did not request a discount or an in-store credit and did not send the humidor back…that was my choice.

I wish everyone well if they purchase items from CheapHumidors…I will not. The original poster of the thread was asking for experiences with CheapHumidors and I assumed the poster wanted to hear the good and bad. Please keep in mind that any time you order from an online company and you receive your purchase within few days (and undamaged) everyone is happy….you see customer responses like “fast shipping, great company, excellent product.” This is not a true test of a company’s customer service…a true test is when they have to deal with customer issues and how they handle it.

Since I am not a cigar smoker I doubt that I will check in with this forum after today so I want to wish everyone a safe and happy New Year.

Enjoy your cigars guys, :ss
Linda

[Linda]

Yep, looks like a customer service failure to me.

Problem resolved within, what, 4 days? Customer got what they wanted, and then refused the deal they brokered.

Who do these businessmen think they're dealing with?

Wow.

Maybe I wasn't clear...in Dave's first e-mail, option 1 included covering the cost of shipping the item back to him. When he finally agreed to replace the humidor (after many e-mails) the return shipping cost was out of my pocket. He did not honor his original option number 1. Dave has this all figured out where he assumes no out-of-pocket costs.

[AD720]

I think that we all need to agree to disagree. I can't believe how far this has gone. It works both ways, some people are happy, some are not. Some people had issues that were resolved (Icehog for example) some people did not (Linda).

I think that my original point was that while there may have been some issues the majority of the customers were happy. No one bats 1000 in retail. It's not possible.

Either way I'm glad that everything worked out (sort of - like you said, it was your choice not to return it in the end) with your husband's gift.

Anecdotally my fiancé bought be a humidor at a Marshall's or TJ MAX or something like that and while it is nice looking on the outside it is lined with aromatic cedar and therefore not fit to store cigars in. I love it anyway and display it proudly (but empty :)) because it came from her and she was thoughtful enough to think of me when she saw it. Not completely the same situation but I hope that is the spirit of the conclusion that you and your husband reached.

[icehog3]

company’s customer service…a true test is when they have to deal with customer issues and how they handle it.



I agree, Linda.

When the door I received for the cabinet humidor wasn't up to standards, Dave had a new one out to me the next day, and told me to discard the unusable one.

So my experience was a great one, as was my other cabinet purchase that went off without a hitch.

To the onlookers, i'm glad some of you had satisfying experiences with Cheaphumidors.com

From what I have read here and other forums, I would change "some" to "the vast majority". :2

And remember, you have not had any "dissatisfactory" experiences....you just know someone who said they did.

Hope that isn't "jumping down your throat".

[CheapHumidors]

Man, I can't win. Look, last year we sent out over 20,000 orders. I am sure there will be some people that had or have problems. We are only human. Mistakes happen. Things get wrecked in transit. Lost in the mail, etc. We try our best to fix them. Most people end up satisfied. Some people never are satisfied. I have come to realize after 12 years in the business that most people are inherintly good. There is just a small percent that likes to complain and will never be satisfied. I tried to help out Linda then she changed her mind and felt it better to file a complaint with the BBB. Heck, I even informed her she sent the complaint to the wrong BBB and gave her the address for the correct one so it would have a fair shake at getting to us for response. Linda, if you read this, I;d still like to help you. You know my emil.

[lostark374]

Guys I know i'm a nobody here but I thought I would share my thoughts on all of this.

There is not one single vendor out there that has a 100% satisfaction rate... maybe you just haven’t found the one person that wasn’t happy.. But they do exist.

There are people in this world that will never be satisfied and that’s a fact. You need to look at a vendor’s track record as a whole and not jump on a bandwagon because one person has a horror story to tell.


I can all but guarantee that in that horror stories you being a third person will never have the entire story from both sides. Thus never be totally informed.


Also people you need to remember when ordering a natural product (a wood humidor or a cigar) that it may or may not have color variations and different textures. This is not the fault of the manufacturer but most still replace or discount the item based on that. I have not seen pictures or images of the damage but i’m sure it was enough for anyone to complain .... if you believe that you have never done customer service.


As for me I will look at an overall rating or ask people that I trust for an HONEST opinion of any dealings they have had with a vendor.

[icehog3]

I can all but guarantee that in that horror stories you being a third person will never have the entire story from both sides. Thus never be totally informed.



:tpd:
Exactly...."I know a guy who got bad service" ain't a review, it's an anecdote.

[MarkinAZ]

I purchased the Tuscany Cigar Humidor from CH back in August of 2005 without a hitch. Been happy with it eversince (although I've outgrown it and it now sits near El Cooliador):ss

[SeanGAR]

Seems to me that a lot of issues result from poor communication. Pictures are very helpful to the retailer if the purchaser is complaining about some aspect of the purchase.

In the case at the other place, the guy received a unit damaged on transit. What did he do? First thing, season it. Hello ..... the box was crushed, this was obviously shipping damage .. you season it for means you plan on keeping it. Bugs Bunny said it well.

In the other case, although it was suggested that the damage was during manufacturing, a crushed corner sounds more like shipping damage to me, which is probably why filing a claim with the shipper was one of the options. If the OP provided pictures of the shipping container and the unit, the seller would know immediately what the scoop is.

I've purchased from cheaphumidors many times with no problems to report. I've purchased from Thompsons once and was annoyed with random phone calls from those idiots for months. As well, their house brand cigars resoundingly suck. I should have known better on Thompsons .. but I saw a "deal" that was too good to turn down. Their service also sucked, the cigars arrived very dry, the shipment was very slow, and their house brand cigars sucked ... reeking of ammonia was the least of their faults.

Thompsons is a place that I will avoid like the plague forever. They sometimes send me catalogs ... I toss them immediately. Cheaphumidors is one of the first places that I look for things that they sell. YMMV.

I have a friend who is anal about anything that he buys. To the point that he bugs the **** out of me. I would hate to be a retailer with him as a customer. I saw what he complained about once with an ebay purchase. I just laughed ... it (the problem) would not have bothered me one bit, but he was pretty much foaming at the mouth over it.

[TomHagen]

I am getting in on this discussion late, but I have had a constant question nagging me...

Do these humidors (at cheap humidors.com et. al) have spanish cedar veneer or solid pieces??

It is very hard to tell the difference unless you really disect the wood. I have refurbished a few humi's in the last year and have found many (most) mass-produced humi's only use a very thin sheet of spanish cedar covering all sides of the interior. These were NOT fake humi's, but nicely appointed, yet "made in china" average variety humis - nice seals etc.

My second question, where can one find inexpensive humi's/cabinets, with solid thicker (ex. 1/4 inch cedar) without this veneer garbage??

here is an example of a humi I refurb'ed... all veneer, great seal, good aroma etc...

1415

1416

gave this to a friend who really digs it.

My personal desktop has solid cedar 'planks' inserted all around the bottom, and the top about
3/8th inch thick, with solid cedar top & bottom.