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View Full Version : This, My Friends, Is Customer Service At Its Finest

pnoon
10-07-2015, 04:35 PM
As many of you know, I am a happy Traeger owner.
They come with a 3 year warranty. (I bought mine 4 years ago.) And while my smoker functions well, it seems that the paint has started to blister and peel.


http://i73.photobucket.com/albums/i209/pnoon/Misc%20Stuff/IMG_1818_zpscoikzxr3.jpg


http://i73.photobucket.com/albums/i209/pnoon/Misc%20Stuff/IMG_1813_zpsdtiyeh8a.jpg


At the suggestion of a Traeger sales rep at Costco, I emailed Traeger with these and a couple of other photos. Since it was out of warranty, I asked if there was anything I could do to prevent it from worsening.

An hour and a half after sending the email, I get a telephone call from Traeger telling me that they would send out a new drum and chimney right away. "We want your Traeger to look good".

Honestly, I thought they might make it right. But what astounded me was that they responded to my email and called me so quickly and assured me they would replace the drum and chimney.

It feels nice to be on the good side of a customer service issue for a change.

:noon
markem
10-07-2015, 04:44 PM
Nice!
G G
10-07-2015, 04:51 PM
In this day and age it is rare to find that kind of service.:tu
galaga
10-07-2015, 04:56 PM
Damn San Diego weather!
icehog3
10-07-2015, 05:25 PM
Always good to hear a story like this, Peter. And they didn't even try to inject you with heroin. :)
Remo
10-07-2015, 05:31 PM
Nice! I love good customer service :tu
AdamJoshua
10-07-2015, 05:37 PM
That's awesome, I've seen a lot of great stories in Customer Service lately, glad you are one of them, if they should take care of anyone it's you, I know how much you love and use your Traeger. :tu
CigarNut
10-07-2015, 05:37 PM
Very cool!
shilala
10-07-2015, 06:19 PM
It's that kind of gesture that makes people want to write a glowing review about Traeger, and in turn, creates more loyal customers.
I'd far rather hear what Peter has to say than any actor on a tv commercial.
We're almost due to replace my old stainless Jenn-air.
I will certainly look at Traeger, on Peter's recommendation.
He hasn't steered me wrong yet. :tu
Thanks for sharing, my brother!!!
Ogre
10-07-2015, 06:40 PM
I guess some companies still care. Great to hear.