Room 101 Master Collection help?

[MUNKY]

So yah I grab new candy when I see it. I grabbed this one and when I lit it up the end went up like a sparkler. I mean quick for about an inch, lots of popping sound like pop rocks and crackling. Well besides being pissed I decided to investigate. I need help, when I opened up there was more wood in this thing than in my fireplace! I mean hard as hell wood. Is this normal or crappy quality control? I know I'm still many moons away from experience as you all but I thought I would ask. Just pissed with the fresh paint taste as well. Am I off base or reason to be upset?

http://i15.photobucket.com/albums/a359/brandonmeyer/73591158-d04c-4411-8c72-c61f70fcdc5f_zpsc15a1d34.jpg (http://s15.photobucket.com/user/brandonmeyer/media/73591158-d04c-4411-8c72-c61f70fcdc5f_zpsc15a1d34.jpg.html)

http://i15.photobucket.com/albums/a359/brandonmeyer/283eba95-7c99-48b6-b78b-31d0ac70be84_zps8776e637.jpg (http://s15.photobucket.com/user/brandonmeyer/media/283eba95-7c99-48b6-b78b-31d0ac70be84_zps8776e637.jpg.html)

[Ogre]

I have smoked a few BOXES of room 101 cigars and never a problem. Sucks that it happened.

[big_jaygee]

i like Ogre have gone through more than a few of different Room 101 blends and i have only had one problem (Room 101 Daruma Papi Chulo failure to stay lit and an off taste). sorry to hear you had a bad experience with that one.

[Dude Here]

Oh man that looks nasty. I haven't heard too much negative stuff about room 101 smokes. Probably just a bum stick/box

http://cigarobsession.com/2013/04/27/el-rey-del-mundo-robusto-larga-oscuro-cigar-review/

Check out the video linked. Bryan from Cigarobsession has an issue similar to yours with an El Rey Del Mundo Oscuro.

[MUNKY]

Yuck

[the jiggler]

That sucks. I have high hopes for that stick. That being said I've never had a bad 101.

[mahtofire14]

I had my first Masters Collection today and thought it was good. I didnt have any issues and it actually had almost flawless construction.

[MUNKY]

After seeing this post was contacted by Dylan Austin of Davidoff, he expressed his displeasure and sent me this package

Room 101 ashtray
5 replacement sticks
Personal note!

Many thanks amigo!
http://i15.photobucket.com/albums/a359/brandonmeyer/aece0c1c-0394-494c-a6f7-5fa87ff9ae6c_zpsa5dc2647.jpg (http://s15.photobucket.com/user/brandonmeyer/media/aece0c1c-0394-494c-a6f7-5fa87ff9ae6c_zpsa5dc2647.jpg.html)

[pnoon]

Now that is Customer Service

[longknocker]

After seeing this post was contacted by Dylan Austin of Davidoff, he expressed his displeasure and sent me this package

Room 101 ashtray
5 replacement sticks
Personal note!

Many thanks amigo!
http://i15.photobucket.com/albums/a359/brandonmeyer/aece0c1c-0394-494c-a6f7-5fa87ff9ae6c_zpsa5dc2647.jpg (http://s15.photobucket.com/user/brandonmeyer/media/aece0c1c-0394-494c-a6f7-5fa87ff9ae6c_zpsa5dc2647.jpg.html)

:tu Glad He Made It Right, Brother!:)

[cjhalbrooks]

That is awesome...

[big_jaygee]

damn that an awesome gesture and great customer service :tu

love people like that and i will keep giving them my business knowing they will take care of me if something is not right.

Thank you Dylan Austin :tu

[maninblack]

Awesome gesture! Gotta take care of the consumer.

[Dude Here]

That's some good, old school style customer service. Glad to see they made things right.

[yourchoice]

Now that is Customer Service

:tpd: Fantastic CS.

[kelmac07]

Sweet!! Glad to see customer service still works. :tu :tu

[Porch Dweller]

Good to see some places still care about the customer.

[ninjavanish]

Davidoff Oettinger Group. Simply the best, period.

[mahtofire14]

Wow. That is some high class customer service! Not to mention one of the coolest ash trays I've seen!

[Heavy_d]

:tu Wow. Now that's definitely going above and beyond to make sure the customer is satisfied. Don't see that much anymore.

[Zane]

That's awesome. While I am not a Davidoff fan (I am too poor for them). I do love the Room 101 cigars.

[irratebass]

Wow!!! That is great that he made it right.....congrats....and way to go Dylan!!

[badbriar]

Great Munky ending with exceptional customer service taking care of the customer. Good karma for them - like others here, I will definitely shoot my business their way! :tu
RR

[the jiggler]

Wow. That is awesome. Great job on the CS.

[Sadden]

If more people knew how much gestures and customer service like this affect a business , we would all be happier. Glad to see it sorted out.

[Smoqman]

That's the shizzle! Right on with the damage control and superlative CS!