Anyone else order Undercrowns

[joeobx]

Did anyone order Undercrowns from CheeperCig*rs and if you did have you received them yet ?

[joeobx]

Was I the only one ?

[smitty81]

Apparently

[cjhalbrooks]

akward

[smitty81]

Lol

[Digs]

You cant find them local? Most B&M's are stacked to the max with them!

[Reaver2145]

I get the feeling its a scam after doing a quick google search and finding page after page of complaints i wouldn't hold out hope.

[dwoodward]

You cant find them local? Most B&M's are stacked to the max with them!

Not B&M's here. Our B&M's are about 5 years behind in the cigar world... lol

[oooo35980]

I ordered some from Atlantic and got them in 4 days.

[Reaver2145]

I ordered some from Atlantic and got them in 4 days.

Wait Atlantic has them god damn it i didn't notice.

[dwoodward]

Wait Atlantic has them god damn it i didn't notice.

So does Cigars International.

[Reaver2145]

So does Cigars International.

CI dosnt do discreet international shipping though and i found them on Atlantic thanks my wallet just got thinner.

[emopunker2004]

So does Cigars International.

He prefers Atlantic due to their shipping to the UK i believe

[dwoodward]

He prefers Atlantic due to their shipping to the UK i believe

Ahhh my bad. lol

[emopunker2004]

Ahhh my bad. lol

No reason to sat that. You were just trying to help him out :tu

[icehog3]

Did anyone order Undercrowns from CheeperCig*rs and if you did have you received them yet ?

Back on topic for the Original Poster.

[Reaver2145]

No reason to sat that. You were just trying to help him out :tu

Indeed thanks for the help now i just have to hope customs dosnt get wise with the amount of dishwasher parts i order every month.

[icehog3]

Did anyone order Undercrowns from CheeperCig*rs and if you did have you received them yet ?

Back on topic for the O.P.

[joeobx]

I guess it is kinda " AKWARD"

The reason I asked is I was curious if anyone had ordered around the time they posted the sale on here. I ordered 2 box's and its going on 2 weeks and I've had 1 e mail from them, and they " happened" to have a power failure the day I inquired and it could be another week before they would know anything. So as you can imagine I don't really have that warm and fuzzy feeling about this company right now.

[Fia]

Hope it all works out. Have they charged your CC yet?

[oooo35980]

I steered clear of them because of bad feedback. IIRC there were warnings posted about them in the advertisement thread, and a link to consumer affairs complaints. Did you try pming them on the board? They could lose alot of business if someone on here ends up with first hand experience paying them and not getting anything, which is what alot of those consumer affairs complaints were about. It's basically stealing...

[icehog3]

They have not logged onto the board since they posted the sale thread.

[joeobx]

I checked with the CC co and they charged the card on the 13th, I call on the 21st and they sent the e mail about having a crash "that" day and didn't have any info. I've called numerous times and left messages since and have heard nothing. The customer service # always goes to voice mail as does the # to check on your order. The CC co suggests giving them a few more days. I've never had an order from an internet co take 2 weeks. Shipping was by UPS according to their site but I haven't received any kind of Number from them to track.

[longknocker]

I checked with the CC co and they charged the card on the 13th, I call on the 21st and they sent the e mail about having a crash "that" day and didn't have any info. I've called numerous times and left messages since and have heard nothing. The customer service # always goes to voice mail as does the # to check on your order. The CC co suggests giving them a few more days. I've never had an order from an internet co take 2 weeks. Shipping was by UPS according to their site but I haven't received any kind of Number from them to track.

Cancel The CC Transaction With The CC Company As A Last Resort? I Would Try To Contact The Company You Ordered From One More Time.:2

[joeobx]

I plan on giving them until Wednesday or Thursday and then I'm contacting the CC company again and go from there. And believe me I plan on leaving a few more messages.

[longknocker]

I plan on giving them until Wednesday or Thursday and then I'm contacting the CC company again and go from there. And believe me I plan on leaving a few more messages.

:tu Good Luck, Brother!

[icehog3]

I am sorry I gave them the benefit of the doubt on that thread now. :td

[joeobx]

I know one thing, even if my smokes show up it'll be the last time I order from them. Their customer service sucks.....big time.

[dwoodward]

Ouch, just looked up their BBB profile.

Rated an F... Maybe an admin should look at their thread here and perhaps remove it pending results of Joe's experience? I would hate to see another BOTL get screwed.

http://www.la.bbb.org/business-reviews/Tobacco-Products-Retail/Puro-Nundi-Inc-in-Cathedral-City-CA-13218883

[icehog3]

Ouch, just looked up their BBB profile.

Rated an F... Maybe an admin should look at their thread here and perhaps remove it pending results of Joe's experience? I would hate to see another BOTL get screwed.

http://www.la.bbb.org/business-reviews/Tobacco-Products-Retail/Puro-Nundi-Inc-in-Cathedral-City-CA-13218883

Why would you think we haven't looked at it? Some of us have posted in it.

[bobarian]

Why would you think we haven't looked at it? Some of us have posted in it.

I guess his Google-Fu doesnt apply to reading the actual thread. :sh

[shark]

I hate to say it, but you likely got scammed. Keep on your CC company about this; they should be able to reverse the charge. I hate seeing someone get ripped off; it pi**es me off. :sl :sl :sl Oh yeah, and a :gary as well.

[dwoodward]

I guess his Google-Fu doesnt apply to reading the actual thread. :sh

Really? Because I don't see it anywhere. ;)

Maybe you can help?

[icehog3]

Really? Because I don't see it anywhere. ;)

Maybe you can help?

http://www.cigarasylum.com/vb/showthread.php?t=54153

Post 11.

[bobarian]

:fp

[joeobx]

Well I called the credit card co and started the dispute with CheaperCigars. This is the first time I've had to do this. I have left messages with them and have heard nothing. I have called I don't know how many times and got nothing but voice mail. Hope no one else has to put up with this crap.

[icehog3]

Actually, if anyone else here is experiencing the same problem currently, please send me a PM.

[icehog3]

Any response yet, Joe?

[joeobx]

Nothing from Cheaper and my CC said it might be a day or so to hear from them.

[joeobx]

Had this e mail this morning when I checked at 7:30 am.

You will have your cigars by next week... we had power outage last week and that is the reason that we have order pending for the shipment.
You can reply back to this email or call us on our toll free number 1-888-676-7774.

We apologize for any inconvenience this may cause you.
Thank you,
CheaperCigars.com
888-676-7774

This was my response. Sent at 8:09 this morning.

Nika,
I ordered from you on the 10th. You billed my card on the 13th, I received an e mail that you had the "power outage" on the 21st, six business days after billing me. Now you're telling me it's going to be another week before I have my cigars ? I have left messages on your "customer service" voice mail and " check order " voice mail for a week and this is the first response I have had ? I feel you should ship them to me express mail at your expense and provide me with a tracking number or cancel my order and credit back my credit card. I have already contacted my credit card company to start the dispute charges process so let me now how you plan on fixing this.

Joe


Called and got voice mail and left a message.

No answer back as of 5:45 pm.

Am I asking for to much ?

[jluck]

I think you are well within bounds.

[oooo35980]

I wonder if they sold more boxes than they actually had and are just waiting for more inventory while covering with some flimsy "power outage" story. Hopefully you'll get your money back or your cigars.

[icehog3]

Had this e mail this morning when I checked at 7:30 am.

You will have your cigars by next week... we had power outage last week and that is the reason that we have order pending for the shipment.
You can reply back to this email or call us on our toll free number 1-888-676-7774.

We apologize for any inconvenience this may cause you.
Thank you,
CheaperCigars.com
888-676-7774

This was my response. Sent at 8:09 this morning.

Nika,
I ordered from you on the 10th. You billed my card on the 13th, I received an e mail that you had the "power outage" on the 21st, six business days after billing me. Now you're telling me it's going to be another week before I have my cigars ? I have left messages on your "customer service" voice mail and " check order " voice mail for a week and this is the first response I have had ? I feel you should ship them to me express mail at your expense and provide me with a tracking number or cancel my order and credit back my credit card. I have already contacted my credit card company to start the dispute charges process so let me now how you plan on fixing this.

Joe


Called and got voice mail and left a message.

No answer back as of 5:45 pm.

Am I asking for to much ?

My guess is your CC company has told them that you were disputing a charge and that prompted them to finally respond.

Exactly how long did this power outage last? If it had been longer than a day, certainly it would have made the news. I call :bs

I would say that the idea that they oversold and want to keep cashing in could be plausible. Either way, I would tell them to refund my money immediately or I would continue the dispute.

[thecatch83]

Nice heads up on this.....something about their site seems off to me! Does CA screen vendors before allowing them membership and the ability to advertise? Sounds like a simple google search would have precluded them from even joining?

[icehog3]

Nice heads up on this.....something about their site seems off to me! Does CA screen vendors before allowing them membership and the ability to advertise? Sounds like a simple google search would have precluded them from even joining?

No, we do not. We also do not endorse nor recommend any, and we will boot any where we get concrete evidence of tomfoolery / foul play. But basically, it's caveat emptor. We take no money/mechandise/gratuities, and we don't take responsibility for members transactions with them.

[joeobx]

Well, responded yesterday to their email as I posted earlier and called their " customer service " number and left a message and as of close of bussness light night still no response. These guys suck. Still waiting to hear from my credit card co.

[shark]

That's the first time I've ever heard of any customer service line always going to voice mail. If these guys are on the up and up, then they'd have someone available to answer calls during normal business hours. I say continue with the dispute process with your CC company. :2

[thecatch83]

That's the first time I've ever heard of any customer service line always going to voice mail. If these guys are on the up and up, then they'd have someone available to answer calls during normal business hours. I say continue with the dispute process with your CC company. :2

agreed....customer service and straight to voice mail don't work well together!

[dwoodward]

Sounds to me like it's just some guy in his house selling sticks from his basement. Even B&M's have phones, and at least the 1 here isn't always so busy they can't answer the phone. I wonder what would happen if you called on a weekend (IE hours he might not be at another job).

[joeobx]

I've called weekends, right after opening time, closing time always get voice mail. They have 4 options, buy wine, buy cigars, check on your order and customer service and everyone goes to voice mail.

[dwoodward]

Damn, that's pretty crappy. Yeah, I would go the CC company route.

[oooo35980]

Have you tried calling their "affiliated retail store" in California? 7603202752 if you don't care to look for it.

[joeobx]

Have you tried calling their "affiliated retail store" in California? 7603202752 if you don't care to look for it.

This is the same people ?

[oooo35980]

From what I gathered off their "about us" page, yes.

[lenguamor]

I steered clear of them because of bad feedback. IIRC there were warnings posted about them in the advertisement thread, and a link to consumer affairs complaints. Did you try pming them on the board? They could lose alot of business if someone on here ends up with first hand experience paying them and not getting anything, which is what alot of those consumer affairs complaints were about. It's basically stealing...

This. We did try to warn everyone off; it's hard to just come out and say "I think it's a scam" when you're suspicious as hell but just not 100% certain; the signs were there though.

Sorry you got took, Joe. Keep on it.

[joeobx]

Got a letter from my CC that they have given me a " temporary " credit while they wait to hear from Cheapass cigar :td. I did order some from Famous Friday night and they were on the porch today.:tu

[oooo35980]

At least you have a box of Undercrowns now :dr

[icehog3]

Retailer CheaperCigars has been banned until explanation and reparations are made.

[icehog3]

Retailer CheaperCigars has been banned until explanation and reparations are made.

[joeobx]

Retailer CheaperCigars has been banned until explanation and reparations are made.
:tu Works for me. I think as often as they were posting they were just trolling the site. They hooked and landed their sucker and now they'll move on to another pond and see what they can catch there.