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shilala
12-22-2011, 10:28 AM
Lisa and I talked this morning about a problem that's been hanging over our heads for a couple months now and we can't get it cleared up.
We're just finally at a point where we need to get a lawyer to get this all cleaned up, because we've had zero luck and have no reason to believe we're going to have any in the future.
Problem is, we don't know what kind of lawyer to hire. No clue.
If possible, I'd like to find one of my brothers here who is in law who can handle this mess. That'd be ideal. I'd feel safe knowing we have a true friend and someone we trust on our side.

It all goes to this thread (http://www.cigarasylum.com/vb/showthread.php?t=50666).

A car dealer here used Lisa's name to procure a loan for another person. PNC Bank granted the loan and sent the payment book to Lisa. Then a late notice.
PNC Bank refuses to fix it, they say they have 90 days. Then a few days ago a PNC rep called and couldn't believe this had all been let go despite all our calls, fraud claim, police report, etc. She was calling right back. Still nothing.
Two weeks ago we went to the dealer who sold the car. They were aware of the mistake because the lady who bought the car came in and asked why she wasn't paying for the car. We left our info and they still have not contacted us.

Bottom line is that we just continue to be ignored, Lisa's credit is going down the tube, and we simply cannot get anyone at either place to take care of the matter, fix their mistakes, accept responsibility, nothing.

We're just at the end of our options and if we don't get someone who knows the law to clear this up for us, we are totally screwed.
It's a sh1tty situation, period.

Taki
12-22-2011, 10:33 AM
Damn brother your still dealing with this....Sorry Brother wish I could help you out!! I hate to say it but I wouldn't wait around, get a lawyer immiditately and get cracking!!

Taki
12-22-2011, 10:35 AM
I'd have the banks a$$ for all the trouble...and the Car dealership!!!!!

shilala
12-22-2011, 10:44 AM
I don't know what kind of lawyer would handle this sort of thing. No clue.
Plus I'm hoping one of the brothers here works in this line of law. That'd make us feel a LOT better. :)

Plus, we're not about having anyone's ass or their job or their money. We just want the problem fixed, and want to be compensated for the hours of work Lisa has in fixing this. We don't care what the compensation is. A phone call from someone saying sorry would do, but we can't even get that.

BigCat
12-22-2011, 10:45 AM
PM sent

Sailchaser
12-22-2011, 10:51 AM
Scott,
I just got off the phone with a close friend who is a car dealer, In Michigan he said the State Attorneys office deals with this type of fraud and should be able to handle the entire issue with out the need for a lawyer
The just handled a fraud complaint case with a survey company in my Dad behalf in 3 days

shilala
12-22-2011, 11:02 AM
Scott,
I just got off the phone with a close friend who is a car dealer, In Michigan he said the State Attorneys office deals with this type of fraud and should be able to handle the entire issue with out the need for a lawyer
The just handled a fraud complaint case with a survey company in my Dad behalf in 3 days
Chris, the thing is, it's not fraud. It's simply a clerical error.
Now no one will repair or take responsibility for the error because they know there are consequences. Had they just taken care of it two months ago when we found the problem, it wouldn't have been a big deal. But now it's mushroomed into a huge mess because everyone is hiding from it.
Add to that, it's more days and hours and cost incurred by us to travel, call and beg. We're completely exhausted with all that, which is why we're willing to pay someone to handle it and cut our losses. We just can't take anymore.

tupacboy
12-22-2011, 11:04 AM
which state?

Resipsa
12-22-2011, 11:08 AM
You need a lawyer admitted in PA Scott

shilala
12-22-2011, 11:10 AM
It's in Ohio.
The dealer is in Ohio, we're in Ohio. The bank is PNC and the payment book came from PA, but they have branches all around here.

Gophernut
12-22-2011, 11:10 AM
I would still think a call to the Attorney General for your state is a great idea. I have dealt with companies that really only respond to inquiries from the AG. It sucks, and that's why I am no longer there. But it does get some response.

shilala
12-22-2011, 11:16 AM
You need a lawyer admitted in PA Scott
Is that cause the bank is in PA, Vic? I live in Ohio now, have since Lisa and I got married. It's been almost a year now.
Lisa has lived here for 30 years or so, and this is all on her name, if that matters.

shilala
12-22-2011, 11:20 AM
I would still think a call to the Attorney General for your state is a great idea. I have dealt with companies that really only respond to inquiries from the AG. It sucks, and that's why I am no longer there. But it does get some response.
I'll let Lisa know about that. I didn't mean to be so dismissive in the post to Chris, I was just distracted by the phone, kid, wife, etc. I'm sorry about that. :)
I told Lisa about the Attorney General. I think she'll call, I'll let you guys know. :tu

bobarian
12-22-2011, 11:30 AM
The Office of Consumer Affairs is under the AG in Ohio. http://com.ohio.gov/fiin/OCAAbout.aspx

mosesbotbol
12-22-2011, 11:40 AM
I hope you can get some damages out of this. What a pain!

pnoon
12-22-2011, 11:45 AM
Have you tried contacting a consumer support advocate at a local television station?

They love stories like this and the banks and car dealers are like roaches - they scurry from the spotlight.

:2
Posted via Mobile Device

Silound
12-22-2011, 11:49 AM
Have you tried contacting a consumer support advocate at a local television station?

They love stories like this and the banks and car dealers are like roaches - they scurry from the spotlight.

:2
Posted via Mobile Device

+1 on this. Nothing makes for quick action like a bad re-action.

NCRadioMan
12-22-2011, 11:52 AM
Have you tried contacting a consumer support advocate at a local television station?

They love stories like this and the banks and car dealers are like roaches - they scurry from the spotlight.

:2
Posted via Mobile Device

Wiener!!!! :noon

Call every local media outlet near you and let them know what's going on and I bet you more than a couple will be happy to "investigate". Not only can they get things turned around but you get the added satisfaction that alot of people see how they work.

shilala
12-22-2011, 11:55 AM
That's a good idea, Peter. :)
Heck is, we bought a car from this dealer, are happy with them, and are happy with the gentleman there that we dealt with two weeks ago.
The problem at the dealership is that guy's boss who this falls to. Apparently he's a dick. Plus this is his responsibility. Plus he knows all about it. The only thing standing between him and making a phone call to us is his ego and admission of making a mistake.

The bottom line is that we have too many hours wrapped up in this already. Calling the news would take more time out of our day and take Lisa away from her work. She can't take time to be interviewed and bothered, it just puts us right back in the same boat.
That's why we're willing to pay a lawyer to clean this up. It's already cost us too much and it's gone nowhere.
If a lawyer costs a thousand bucks, we'll be money ahead. Hindsight being 20/20, we'd be way further ahead moneywise if we'd have hired someone to fix this on day one.
Weeze is swamped with work and just simply does not have time to fuss with it for one more minute, so she handed it off to me so I can put an end to it. My temper won't stand one more phone call, so it's best that someone who's not so upset handle this, ya know?

Resipsa
12-22-2011, 12:23 PM
Is that cause the bank is in PA, Vic? I live in Ohio now, have since Lisa and I got married. It's been almost a year now.
Lisa has lived here for 30 years or so, and this is all on her name, if that matters.

No, it's cause for some odd reason I thought you were in PA, ;s:r

If the action took place in Ohio disregard.

SteelCityBoy
12-22-2011, 12:25 PM
Hope this thing works out brother...I know it has been bugging you guys for a while now...I wish you all the best and hope this is put to rest for you guys soon. Wish I knew someone that could help...

ktblunden
12-22-2011, 12:35 PM
If this is affecting her credit, they have her SS#, not just her name. That makes it fraud, whether it was intentional or not. I don't really see how they just happened to use someone else's name and SS# in setting up a car loan.

Django
12-22-2011, 03:22 PM
If this is affecting her credit, they have her SS#, not just her name. That makes it fraud, whether it was intentional or not. I don't really see how they just happened to use someone else's name and SS# in setting up a car loan.
Here in Holland the definition of fraud implies that an action was undertaken with the intention to benefit (and so disadvantaging others).

Since there was no intentional benefit it's not fraud. At least thats how it's taught here :2

ktblunden
12-23-2011, 07:11 AM
Here in Holland the definition of fraud implies that an action was undertaken with the intention to benefit (and so disadvantaging others).

Since there was no intentional benefit it's not fraud. At least thats how it's taught here :2

According to the Social Security Administration, Identity theft, fraud and misuse of a person's social security number all warrant the same action. The fact of the matter is that SS# is a private number that no one should just have access to, so at the very least the car dealership is not protecting their customers' private information if someone was just able to "accidentally" use the wrong person's name and SS# to write a loan. I won't even get in to how several people managed to review and sign the load paperwork with no one realizing it had the wrong name on it.

http://ssa-custhelp.ssa.gov/app/answers/detail/a_id/329/~/identity-theft,-fraud-or-misuse-of-my-social-security-card

shilala
12-23-2011, 07:55 AM
We had to do all the things mentioned in that link Kevin provided.
They were the very first things we were advised to do.

BloodSpite
12-23-2011, 08:02 AM
I hope this gets all cleared up for you! Hate to hear this kind of thing during the holidays.

ktblunden
12-23-2011, 09:53 AM
The whole thing really sucks, man. Hope someone can get this cleared up and over with.

maninblack
12-23-2011, 03:23 PM
Hope it gets cleared up quickly and painlessly Scott. And your credit score goes back to normal.

EricF
12-23-2011, 03:41 PM
PM sent

shark
12-23-2011, 08:41 PM
Chris, the thing is, it's not fraud. It's simply a clerical error.
Now no one will repair or take responsibility for the error because they know there are consequences. Had they just taken care of it two months ago when we found the problem, it wouldn't have been a big deal. But now it's mushroomed into a huge mess because everyone is hiding from it.
Add to that, it's more days and hours and cost incurred by us to travel, call and beg. We're completely exhausted with all that, which is why we're willing to pay someone to handle it and cut our losses. We just can't take anymore.

Damn, they still haven't made this right? What a bunch of a**holes.

Dr Voss
12-23-2011, 09:09 PM
Sounds like a call to the Dick at the dealership to inform him your next call to will be to the media in 24 hrs if it isn't taken care of. He doesn't know that you don't have time to mess with them and it may be enough to get him off his *ss. Another way is go over his head, find out who owns the dealership and give them a call. Use your leverage as a customer. It sounds like the time to play nice is over, it's time to burn the manager if he won't be responsible.

Jasonw560
12-23-2011, 09:19 PM
I've got a friend in the car biz. I know Texas isn't Ohio, but maybe it'll still help.

Don Fernando
12-24-2011, 03:36 AM
get in touch with BigAsh, he's a lawyer

mosesbotbol
12-26-2011, 06:11 AM
Why isn't the AG helping you out? Sounds like low hanging fruit for the department show off how they are useful.

cmitch
12-26-2011, 08:33 AM
Proving damage should not be a problem so suing them for refuing to rectify this is your only option.

shilala
12-28-2011, 09:01 AM
One of our brothers pm'd me with the idea to call Hyundai consumer affairs. It had never occurred to me at all. It was an easy call and should cut right to the owner of the dealership who is the guy who will ultimately be liable for all this.
My guess is that he knows absolutely nothing about it.
Once I can get to him and he hears the story, I would think he'd spend his every waking hour to rectify the situation. It's worth a shot and I don't have time to lawyer chase until after the 3rd with all our holiday busy.
I'm supposed to hear back from Hyundai consumer affairs within a few hours, once it's assigned to someone, then we go from there.
In the meantime I'm going to try to find out who the owner is and call him directly. :tu

cmitch
12-28-2011, 09:05 AM
One of our brothers pm'd me with the idea to call Hyundai consumer affairs. It had never occurred to me at all. It was an easy call and should cut right to the owner of the dealership who is the guy who will ultimately be liable for all this.
My guess is that he knows absolutely nothing about it.
Once I can get to him and he hears the story, I would think he'd spend his every waking hour to rectify the situation. It's worth a shot and I don't have time to lawyer chase until after the 3rd with all our holiday busy.
I'm supposed to hear back from Hyundai consumer affairs within a few hours, once it's assigned to someone, then we go from there.
In the meantime I'm going to try to find out who the owner is and call him directly. :tu
Hopefully, a manager will no longer be employed there along with whoever the idgit was that caused this.

shilala
12-28-2011, 11:49 AM
Hopefully, a manager will no longer be employed there along with whoever the idgit was that caused this.
I hope not. But I do hope some asses go kick. :tu