Famous Smoke Shop Customer Service

[kelmac07]

Bought a Xikar Xtreme 50 Count Travel Humi from Famous as I needed something a little bigger for Epic IV. :D

http://i672.photobucket.com/albums/vv82/kelmac07_photo/images2.jpg

It was delivered this afternoon around 3:30. I open it up and find a 1/2 inch gouge on the front right corner. I call Famous customer service and have a shipping label sent to me in 10 minutes, called UPS and they came back and grabbed the box. Lisa Bone (customer service rep) was extremely friendly, efficient, and even guaranteed me that she would personally look at the new one being sent out. She also noticed that I order quite a few Famous Nic 5000 Toro bundles from them and then made a comment that I might see a bundle show up for my troubles. We shall see. Just wanted to share this refreshing customer service story. :tu :tu

[Moose6026]

Thats great. Customer service sells. The older I get the more I see the value in it.

[688sonarmen]

I would expect nothing less from Famous, out of the BIG guys they have always maintained top notch customer service. Glad it worked out:tu

[DPD6030]

Love it Mac. I bet you'll need more than a 50 count for Epic though ;)

[deadrise]

yea really mac Ron has a sale on the one with wheels seems more appropriate.

[thechrisdotcom]

Nice. Glad to see companies take care of people like that.

[pnoon]

Lisa Bone?
:lr

[CigarNut]

I hope everything turns out OK. They seem like a solid vendor.

[76GTFan]

Lisa Bone?
:lr

That's funny?

That and the great service, and I would be quite aroused by the whole event.:r

[ktblunden]

I've had very good service from Famous in the past. Thanks for sharing your experience man, always good to hear about companies making issues right.

[Remo]

That's great Mac, sweet traveldor also :tu

[maninblack]

Sweet traveldor. Excellent customer service!

[irratebass]

That is amazing cust serv indeed, keep us updated.

[HollywoodQue]

Lisa Bone, did you get her number Mac...free bundle, Lisa Bone, & Mac...priceless

[Blak Smyth]

Good to hear Mac. I have been meaning to take a drive up there!
Let me know if anybody is ever in the area!

[Cigahs]

FYI: Lisa Bone is her real name She's a wonderful person that has also been reading every post on this thread.

Yet, there's a dark and dangerous side to her.. Try not to go there. It would be bad.

:gary

[Subvet642]

Busted!

[Don Fernando]

that's funny, Mac gets a little sMACk from a vendor :r

[irratebass]

:lr

:we Lisa!

[WittyUserName]

+1

[Mattso3000]

Now that's funny stuff.

[jakesmokes]

That sorta looks like a Pelican case. Is it based on a Pelican?

I have this ginormous pelican case that I was going to use as a gun case. Though about using it as a humidor. I've heard those pelican cases hold RH very well.

[yourchoice]

Glad to hear they're taking care of you Mac. I had a situation with Famous once, contacted CS, and was left feeling kind of neutral with the whole thing.

[Blak Smyth]

FYI: Lisa Bone is her real name She's a wonderful person that has also been reading every post on this thread.

Yet, there's a dark and dangerous side to her.. Try not to go there. It would be bad.

:gary

:r:r:r

[The Poet]

I am so glad that Famous and Ms. Bone is taking such good care of you, Mac. :tu



Of course, if they lurk around here, they know they need to. Were it me instead, I'd probably hear "Screw you . . . like it or lump it!" :r

[Ogre]

Glad to hear about this service. Kudos to Ms. Bone just for having to deal with MAC!!

[kelmac07]

UPDATE

A very personal thank you to Lisa Bone for taking care of this situation with lightning fast efficiency and complete and total professionalism. Lisa made great on her promise to check it out before it came to me. She also threw in a bundle of Famous Nic 3000 Toros free of charge, while not 5000s, still very awesome of her. :tu With customer service like this...they have one very satisfied customer who will continue to order and recommend Famous Smoke Shop to my friends. Will post more pics after I slap some stickers on it.

http://i672.photobucket.com/albums/vv82/kelmac07_photo/IMG_3968.jpg

http://i672.photobucket.com/albums/vv82/kelmac07_photo/IMG_3969.jpg

http://i672.photobucket.com/albums/vv82/kelmac07_photo/IMG_3970.jpg

http://i672.photobucket.com/albums/vv82/kelmac07_photo/IMG_3974.jpg

[Steve]

:tu:tu

















Looks empty though...:r

[Col. Kurtz]

Outstanding!

[DMK]

:tu:tu

















Looks empty though...:r

and it needs stickers.....:tf

[Blak Smyth]

They are awesome to deal with in person too! Great company!
Glad to see they made good on it!
Guess you don't need to trade that fiver, haha!

I think their cigar bar/restaurant would make for an amazing herf day, let me know if anybody would be interested in setting something up!

[CigarNut]

Very cool Mac! Glad that they came through for you and kudos to Lisa Bone for her follow-through!

[Drez]

great to see you taken care of mac!!! ive never had a bad experience with famous :tu:tu in my book

[Crownedone]

Famous screwed up my very first cigar order. After a simple call to CS they made it very right. Love these guys.

[lyle23]

Good to hear they made things right. You can barely see your doilie under that thing, I think you need a bigger one Mac.

[falconman515]

Nice to see awesome CS like that !!!

Customer Service is KEY to a thriving business

[bdgile]

Thanks. Good to know. I have been lucky enough to not have any problems with them so far.

[rizzle]

FYI: Lisa Bone is her real name She's a wonderful person that has also been reading every post on this thread.

Yet, there's a dark and dangerous side to her.. Try not to go there. It would be bad.
:gary

Dark and dangerous is far from bad. Quite the opposite, in fact. :xxx

[Mutombo]

Great customer service. I had to deal with Famous and Lisa on a return once and also had a great experience!