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View Full Version : Lagunitas Customer Service

PV1191
10-06-2011, 07:13 PM
About two weeks ago I bought a 6'er of Maximus. Two bottles were bad. The entire head popped off when I tried to open them. I emailed Lagunitas to let them know. I realize it could be a shipping problem, but if they were having an issue with bottles I wanted them to know. I received an email from Ron Lindenbusch and provided any info I could. He offered to replace the $$ lost or provide swag. I told him I'm relocating to Washington State next week and there was no need. Ron asked for my new addy. Today I got an email there will be a "care package" arriving shortly after I get to my new place.:noon
LostAbbott
10-06-2011, 07:45 PM
Early welcome to Washington, now you won't have to drink any beer that did not come out of a keg. Or had to travel over 100 miles.
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Sauer Grapes
10-06-2011, 08:59 PM
This is great that he did this for his customer. I sent an email to Green Flash a year ago about a sixer that was just bad to see if they had a problem batch or if there was a way I could tell how old it was. No response what-so-ever.

Even though it used to be one of my favorite beers, I have chosen to spend my $$$ on their competition ever sense.
boom
10-06-2011, 09:19 PM
Nice.... Love me some Lagunitas!!!!
PV1191
10-06-2011, 10:27 PM
Saur Grapes......sorry for the bad experience. I guess it was sour grapes......:-)
cobra03
10-06-2011, 11:30 PM
I like alot of Lagunitas beer so im glad to hear they are making everything right. Not everyday that a company is willing to do that.
Mattso3000
10-06-2011, 11:34 PM
Local store just started carrying Lagunitas. Good stuff from what I've had so far. Nice to see solid customer service as well!
PV1191
10-07-2011, 12:21 AM
I was not expecting anything. I just wanted them to know about a possible problem. It was refreshing to see a company dedicated to customer service. So as long as Lagunitas brews I will be a customer!
Skywalker
10-07-2011, 12:32 AM
Good news Tommy!!!:tu

Sorry to hear you're moving farther away... We didn't get to herf!:(
PV1191
10-07-2011, 09:38 AM
Good news Tommy!!!:tu

Sorry to hear you're moving farther away... We didn't get to herf!:(

I'll be down here alot. We'll find the time...:)
Doctorossi
10-07-2011, 09:46 AM
One of many reasons Lagunitas is an awesome company. :tu
Skywalker
10-07-2011, 01:24 PM
I'll be down here alot. We'll find the time...:)

:tu
Matt-N-Ga
10-08-2011, 03:32 PM
I love smaller, more customer oriented companies.
hammondc
10-08-2011, 03:36 PM
Good folks there. As I have said before. I firmly believe that Maximus IPA to be one of, if not the most, underrated IPAs on the market. It is a top 3 for me.

Have you had their Brown Shugga? That comes out soon. Probably my favorite Lagunitas.