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View Full Version : Xikar Rocks!

elderboy02
10-25-2010, 08:37 AM
Xikar absolutely rocks when it comes to customer service. I lost one of the foam trays for my Xikar 50-80 ct travel humidor at the Shack HERF this year. I remembered that I lost the tray this weekend when I was loading smokes into it for the Cincinnati/Northern Kentucky HERF.

Yesterday I sent a message to them on their website asking if they sold the replacement trays. This morning, a lady from Xikar said "Just reply with your mailing information and I will have a new foam tray sent out to you at no charge"

Top notch! :banger :banger
E.J.
10-25-2010, 08:43 AM
Good stuff.... Love stories like this.
TripleF
10-25-2010, 08:46 AM
I've experienced great customer service with Xikar as well!! A+
WhoDeySchenk
10-25-2010, 11:21 AM
That's awesome Dan....
Gophernut
10-25-2010, 12:18 PM
Needed them two different times, and both times they came through with flying colors! Wouldn't hesistate to buy any of their products because of this.
tx_tuff
10-25-2010, 12:52 PM
I spotted a new V cutter on twitter that somebody else posted, asked Kurt about it and told him how much I loved the Wolf V cutter (looked like same blade as Wolf with a steel body). Next thing I know Kurt has me emailing the marking guy and I have a new Xikar VX in the mail. By the way the cutter is sweet!

http://i643.photobucket.com/albums/uu154/tx_tuff/Xikar%20VX/XikarVX001-1.jpg

http://i643.photobucket.com/albums/uu154/tx_tuff/Xikar%20VX/XikarVX004-1.jpg
hammondc
10-25-2010, 02:03 PM
Double Post....
hammondc
10-25-2010, 02:03 PM
I spotted a new V cutter on twitter that somebody else posted, asked Kurt about it and told him how much I loved the Wolf V cutter (looked like same blade as Wolf with a steel body). Next thing I know Kurt has me emailing the marking guy and I have a new Xikar VX in the mail. By the way the cutter is sweet!

http://i643.photobucket.com/albums/uu154/tx_tuff/Xikar%20VX/XikarVX001-1.jpg

http://i643.photobucket.com/albums/uu154/tx_tuff/Xikar%20VX/XikarVX004-1.jpg

WANT. Oh holy hell, I want that.
Gophernut
10-25-2010, 02:11 PM
WANT. Oh holy hell, I want that.

I agree! I love a v cut in some of those larger ring gauges.
kelmac07
10-25-2010, 03:53 PM
First class!! :tu